Yepme.com — Amount Dedited from my account but not recd product yet

This is regarding my order ID - 12406365 on 02/3/2015 purchased from yepme.com. Amount already debited from my Citibank account trace no.188910, payment voucher no.[protected] on 02/03/2015. I am continuously calling yepme and faishionara but they are not responding in a good way. Nobody is helping me out. They are putting responsibility on each other. But nobody is responding in a right way. Please either get my product shipped and my delivery address or refund the said amount in my bank account urgently.