[Resolved] Yepme.com — Amount not refunded | |||||
I have registered for replacement of a product (order id[protected] from yepme dated 22dec, 15.As per yepme the product verification has been completed on 18 jan, 16. Since the replacement size was not available I have asked for refund. As per the customer care the amount refund in account will process for 14 to 21 days and refund in terms of coupon code will process 7 to 14 days.So I requested for refund in coupon.I have not received my refund even after 30 days . I have emailed and called them several times but no action is been taken till now. I have asked for further escalation process but didn't get any information.Twice I was promised that refund will be done withing 72 hours but not done. Again after calling them they said to wait for 5 days but didn't received yet. Now again on calling they are asking me to wait 7 days. They have been processing my issue past 30 days and has not resolved yet.I am fed up of this service as nor they are providing me the actual clarification about its delay not providing any status. They are just ignoring my issue.As I am stuck up with them and unable to do anything.Please help me out with this. Regards Was this information helpful? | |||||
May 17, 2016 Complaint marked as Resolved resolved but with huge delay Yepme.com customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Sir,
sorry for the wrong order id. order is is 16322666.Please sort out the issue asap.
sorry for the wrong order id. order is is 16322666.Please sort out the issue asap.
Yepme.com Customer Care's response, May 18, 2016
Verified Support
Dear Customer,
We sincerely apologize for the inconvenience caused to you.
As per our telephonic discussion, We have escalated your case to our team, and will try to get this resolved on priority.
In case of any further assistance and feedback, please feel free to contact us at 011-66372424, you can also write to us at refund@yepme.com.
Warm Regards
Yepme Team
We sincerely apologize for the inconvenience caused to you.
As per our telephonic discussion, We have escalated your case to our team, and will try to get this resolved on priority.
In case of any further assistance and feedback, please feel free to contact us at 011-66372424, you can also write to us at refund@yepme.com.
Warm Regards
Yepme Team
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+91 11 6637 2424 (Customer Care)
+91 124 6637 2424 (Customer Care)
Orchid Centre, 2nd Floor, Right Wing, DLF Golf Course Rd, Sector 53, Gurgaon, Haryana, India - 122002
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We sincerely apologize for the inconvenience caused to you.
This is with reference to your concern regarding order number 17568639.
We would like to inform you that we are unable to check any order with the given order number therefore, we would request you to please share the correct order number so that we can check and process further.
In case of any further assistance and feedback, please feel free to contact us at[protected], you can also write to us at [protected]@yepme.com
Warm Regards,
Yepme Team