Yepme.com — Complaint is about payment issue | |||||
Dear Sir/Madam, I have ordered two pairs of shoe from yepme.com via order no. 30769474 on 18th-April-2016 and they sent me a both the pairs of wrong size and with very poor material which is completely differ from the image they shown to me in their website. So I returned it to them on 23rd-April-2016 through courier (Courier receipt is attached with the complain). As per their policy I should get my refund amount in 14 to 21 days. But its the 24th day and I have still not got my money back. Even they promised to reimburse the payment of courier but I haven't got that also. Please do the needful help to get my payment back and take a strict action against the company. Was this information helpful? | |||||
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Yepme.com customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
I have got the money which I have paid for the product but i still not have got the reimbursement for the courier charges. Worst service I have ever seen at Yepme. Why you are holding the money of consumer? when you have got your product 24-25 days back. If you dont have the money to reimburse courier charges why do u promise customer for that???
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+91 11 6637 2424 (Customer Care)
+91 124 6637 2424 (Customer Care)
Orchid Centre, 2nd Floor, Right Wing, DLF Golf Course Rd, Sector 53, Gurgaon, Haryana, India - 122002
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We sincerely apologize for the inconvenience caused to you.
This is with reference to your concern regarding refund of order id[protected].
We would like to inform you that your complaint for refund is under process which will be processed within the given timeline. Once, we receive an update over the same we shall inform you accordingly.
We also have escalated your case for the courier charges reimbursement, and we assure you that same will be resolved on priority.
In case of any further assistance or feedback, please feel free to contact us at[protected] or write to us at [protected]@yepme.com
Assuring you of our best services always!
Warm Regards,
Yepme.com