Yepme.com — Delay in refund payment without any valid reason

Address:

Mumbai City, Maharashtra

My name is hardik kotak. I ordered 2 shirts on yepme on 09/04/2015 order id 12920016. But after receiving the product due to quality reasons i applied for return request and refund for the same. They advised me to contact fashionara as the product was a third party product. I called fashionara and comfirmed that they have already processed the same by 05/05/2015. Till date i haven't received refund. I called for 5 times to yepme for this matter but i haven't received any satisfactory solution to my query. If the third party (Fashionara) has processed the refund why yepme is not initiating the payment for refund since 23/05/2015. The amount of refund has been credited to yepme's account on same date. Now they are just giving promises to wait for 3-4 days, 5 days and many more. I dont understand why they have hold the refund despite the third party has already refunded the amount to its credit. I have also spent more than 100rs. Just on calling yepme in last 1.5 months.I want a prompt solution to this matter. Kindly look into the matter.