[Resolved]  Yepme.com — I did not receive either a replacement or a refund for a product i returned

Website:

www.yepme.com

I have been buying from yepme.com since long and found they have a habit of delivering wrong items or atleast in my case. But anyhow everytime i placed a complain in their website and after returning i got the correct replacement. They also do not provide reverse pickup facility nor they have a proper mail id from where i can communicate with the yepme team. Though they have a customer care helpline which isn't toll free people do not receive the call even after keeping me on hold for over 15 minutes.
This time i placed an order of 2 t-shirts and as usual one of them was not the item i ordered. So i called up the customer care several times and 1 time i was lucky enough that they received my call. I asked for a reverse pickup and they agreed. I placed the order on 12/7/2016 at 3:00 PM. My order ID is 31558782. They took back the wrong product and it has been almost 2 months after my order date that i did not receive the product i ordered neither did i get a refund. On calling up yepme customer care they said that they tried to deliver the replaced product but somehow failed but i never got a call or SMS from their end that they are attempting to deliver the good. They also said i will get a refund in my bank account which i did not receive as of yet and i am still calling the helpline number and as usual no one is there to help. This kind of fraudulent behavior is completely unacceptable from a such a reputed online shopping website. i will be glad if i get the replacement or refund soon. Thank You.