Yepme.com — misplaced courier and deletion of account

Address:

Mumbai City, Maharashtra

I have ordered a product from your site. With order Id 10408634. I got the wrong product delivered and filed a complaint with id 1013679. I have shipped the product through DTDC Cn number M10767321. According to courier company courier is delivered but your customer care executive says they didn't received the product. Moreover now I cant access my account. It shows invalid address and no records for orders. What is this. Is this the way you serve your customers. Ridiculous...