Yepme.com — Not providing refund

Address:

Mysore, Karnataka

I had ordered for a kurtis for Rs. 548 from Yepme.com on 3rd November 2014 and paid the cash through online payment option. (order no[protected]. My cash was deducted from my account. But the next day, i.e. on 4th November 2014, I received an e-mail from them saying they had not received my payment and can opt for cash on delivery. I called up their customer care number[protected], following which they said I had accidentally placed order twice and the cash was deducted for one of the order and was not received for the other. I am sure I did not place order twice. Frustrated with this, I asked them to cancel my orders and refund my money back. They cancelled both my orders and assured me that they would refund my money within 10 working days. (Refund complaint no. 1121073). After 10 working days, on 17th November 2014, I called them up once again since my money was not refunded. They said it would take another 3 days to get the refund. I firmly said I require my money by November 20th 2014. On their website too they had mentioned that if payment was made through Online payment option, and was cancelled, they would refund the money within 10 working days. The time frame they had specified is overdue.