[Resolved] Yepme.com — Not received refund yet for order no 32738015

sunilsmenon83

from Mumbai, Maharashtra

Address:	400706
Website:	Yepme.com

I had placed an order in 29 October on Yepme order no 32738015. However I had subsequently cancelled the order but amount had been deducted from my partner wallet. I had been following up for the refund from Yepme on several occasions and each time they just say there is a issue in refunding and it will be resolved soom. There normal policy to refund is 14 to 21 days which is itself pretty late. However, in my case it's been over a month and I have not received refund. Other problem is it's too difficult to contact them and it takes hours on phone to get connected which means there are only 1person in customer care. It had been totally disappointed service that they provide. can my issue be resolved.

Mobile no [protected]
Email [protected]@gmail.com

Regards,
Sunil

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Jan 1, 2017

Complaint marked as Resolved

Yepme.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

Yepme.com Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused to you.

This is with reference to your concern regarding refund of order number[protected].

We regret to inform you that refund is getting much delayed due to unavoidable reasons.

We alternatively suggest you to take refund in form of Coupon, should you agree to this, please revert and confirm.

In case of any further assistance and feedback, you can write us at [protected]@yepme.com

Assuring you of our best services always!

Warm Regards,
Yepme Team