Yepme.com — order not delivered and payment refund

Address:

Ambala, Haryana

i had ordered 10 pairs of shoes from yepme on 27 th of july. expected delivery date is 31st july.but till date nothing happen.till first of august in track order status its showing pending review.i had called customer care so many time every time they told me to wait for 24 hrs.on 2nd of august they showed order confirmed.after sometime in order status they are showing 7 pairs has been cancelled.ihad again called the customer care this time the told that the stock has been exhausted, thats why they cancelled my order.i had tell them to cancel my remaining order of 3 pairs.but they forced me to take the order.i agreed for that. but on 4th of august they are showing allocation failed-PT in order status.and now when iam trying to lodge complaint on there website than they are showing cannot accept complaint.iam very fedup from there response.i had costs too much money for calling them and its also a subject for ashame to me..because i have promise my friend for the gifts.and till date no money refunded of my remaining order.so please help to get my full money back along with fine and i want compensation for my wasted time and problrms i faced.iam also attaching screenshots for the same. The order details are order id 8352348 order amount 1477