Yepme.com — refund not received and order not dispatched

Order Id : 7740043 I had ordered 3 sandals from yepme and have not received them yet. they cancelled one item of the order and have not refunded me the amount. i have been calling them many times and they say it is ready to be shipped but they have not yet dispatched it so i asked them to cancel my order and give full refund in my bank account . till date i have not received the refund from them. every time they say they will take action soon and do nothing