YLG Salon, Malleswaram — Improper chemical treatment leading to hair loss

Address:

Bangalore, Karnataka

I liked YLG in its initial days (around the year[protected]. The quality of service has deteriorated drastically and the cost has increased exorbitantly. Recently I got my hair smoothening done. The YLG(mallesaram) staff Narasimha did the smoothening( June 2015) ! Worst... I have undergone hair smoothening many times before this. (not in the last 2 years). So I know how the chemical treatment works/ the dos and donts.: 1) The chemical "1" which breaks the bonds should not be left more than 30 mins. But it was left for 45 mins. 2) None of the chemicals should be applied on the scalp. He loaded the creams on my scalp. 3)The steam iron was not done properly. Result: part of the hair are curly and this looks yacky! He later when I confronted agreed the steam iron wasnt working properly and they had raised a complaint to their head office. In that case why the hell did they use it on me! As a result of all these goo[censored]ps from their side, I ended up with severe hair loss and bad hair style. I end up having 15 hair strands in my hand every time I run hands through my hair . I went back to them after raising my concern, they wanted to sell some other loreal product which stops hair fall... Inhuman marketing gimmicks! I gave a written complaint to YLG office and no one came up with a solution! I still get calls from the malleswaram office for telemarketing about new dicount offers . I give them back every time they call. Bloody unprofessional chain of salon.