[Resolved] You Broadband India — Failure to provide service | |||
I am sick and tired with their frequent disconnections due to powercuts and fibercuts. its absolutely frustrating . also from july they have started charging 14% service tax . mY question is service tax should be taken if one party gets into contract and lives by it with the other party for the service agreement but in the case with You 60% to 70% of the time the services are disconnected or slow.I am paying them money well in advance but there services dont improve as promised by there technical support or customer service managers .i have lodged a lot of complaints with them but they are horrible in solving them as a automated message comes up saying "your complaint is looked into" and then complaint resolved " I dont understand without even checking with the customer how can somebody close the ticket . The entire you broadband service structure seems to be fake and fraud . They tell you when there is a fibercut that otherwise our services are fine but it never is the case. I have been honest about my experince on social media . i dont have a twitter account but for the frustration i am going through i will open a twitter account so i can let people know how horrible you broadband and so they dont have to go through the frustration i am going through Was this information helpful? | |||
Oct 8, 2015 Complaint marked as Resolved NOT RESOLVED
No steps taken by you broaband whatsoever
Customer Relationship No:877826
nobody got in touch with me . You broadband is a big fraud and worst customer service ever. i hope this reaches there ceo as the frustration i have been through for the past year is horrible. People like cynthia joseph ( appleate authority)or customer relations officer like preeti (pune) who switch of the phones when services are down .i have written several mails to both of them and customer service still again i faced issues with appaling speed YOU Broadband India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
if by contacting customer service it could resolve issues then i would not have to come to complaints forum . there needs to be a escalation about the same as the you broadband customer service is useless and shameless irresponsible fools
Reply
nobody got in touch with me . You broadband is a big fraud and worst customer service ever. i hope this reaches there ceo as the frustration i have been through for the past year is horrible. People like cynthia joseph ( appleate authority)or customer relations officer like preeti (pune) who switch of the phones when services are down .i have written several mails to both of them and customer service still again i faced issues with appaling speed
Customer Relationship No:877826
Customer Relationship No:877826
my self dinesh m patel
a/c no= 1175610 Not resolved
id no = adp0001
mobile no= [protected]
address= a/1 comred colony, sai chowkdi
manjalpur, baroda
i had given complain from five days for poor connectivity of yournetwork but not resolved this & satisfactory reply &
complained as on date
my complain no =[protected]
a/c no= 1175610 Not resolved
id no = adp0001
mobile no= [protected]
address= a/1 comred colony, sai chowkdi
manjalpur, baroda
i had given complain from five days for poor connectivity of yournetwork but not resolved this & satisfactory reply &
complained as on date
my complain no =[protected]
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+91 89 1337 7212 [Vishakapatnam]
+91 12 4337 7212 [Gurgaon]
+91 40 4756 0260 [Pune]
Plot No 54, Marol Co-Op Industrial Area, Makwana, Mumbai, Maharashtra, India - 400059