You Broadband India Pvt. Ltd. — Internet not working from last 8 months

Address:

Pune, Maharashtra

I had purchased 12month Internet plan called "Trident ECO" on 26 feb. 2014 from You Broadband. It works just 1 to 2 months and stop working. From last 8 months it is not working & they are not able to resolve it. I call to customers care for about 100 times and each time they give different silly reasons. First they blame on my PC Ethernet port. After that I test same PC outside and found OK. I tried there incoming cable with 2 different PC and 4 laptops. It was giving same issue, the not connected to remote server or connectivity issue. Second they told that Internet is working using my username in their office and they updated status "issue Solved" at there end. This happens may times. Third they blame on construction work going on our building which was nonsense. The main construction work was completed last 6-7 months. The actual work is going on inside newly developed flats and it has no relation with there cable coming from outside. Each time either they neglected my complaint or given some silly reasons. Till today I have spent more then 1000 rupees just for follow up with them apart from there 12 months package cost 5600/- and return of that I got Fustration.