You Broadband — Poor speed Issues, Horrible customer service

Address:

Chennai, Tamil Nadu

I have been using you broadband for the past 5 years and i have faced several issues but somehow managed to stick to you broadband. But this time i couldnt.Here is what happened. I signed up for 12Mbps 3 months plan thinking i would get atleast 5-6 Mbps But my speed never crossed 700 kbps after day 1. Day 1 i got 1.2 mbps and when i asked why am i getting so low, i was informed it will take a day to refresh ! Then i called the customer support and raised a ticket for speed issue. Next day i got a message saying my issue is resolved. I happily checked the speed and found that the speed was some 640 kbps. I called the same day and once again they said they will reopen the ticket but again the next day got a message the issue is resolved. Thats when i immediately called the customer support and reopend the ticket . In less than 20 minutes the ticket was closed. I got furious and spoke to l2 support after waiting for 40 minutes. He said he would resolve it in a day and raised a ticket but guess what again i got a message saying issue resolved but issue wasnt. I was extremely frustrated by this act. i called again and politely asked the customer support why my tickets are getting closed without issue being addressed. I never got a call from the technician. The customer support guy found that the chennai technician named "Karthick" kept closing the ticket as resolved. Overall i have made 16 calls in this regard and have raised around 7+ tickets but nobody resolved the issue. The support team is pathetic. But i was even frustrated when i got a call on the date of expiry for a renewal.I explained the issue clearly to the person named" sasikla" and she replied saying "renew now and i will fix the issue in a day :)" Tht indulged me to walk out of You broadband. Frequent disconnection issues: In the last 1month my internet got disconnect some 10 + times especially on weekends when i need the internet the most. Solution: I need a compensation for this . username: mukund007 Some of the complaint numbers: [protected] [protected] [protected]