[Resolved] You Broadband — Refund amount

tparikh

from Aurangabad, Maharashtra

Address:

Pune, Maharashtra

Hi I have submit the request for new connection from youbraodband and got an SMS that its feasible in my address. Then I have applied new connection online and also paid amount on 14th APR 2014 . Immediate I got a SMS that its not feasible in my area. I had a call with customer care after that to confirm and they replied amount will be refunded in next 7 days. Compliant number:[protected]. Then after few days on 21st APR 2015 I have again call the customer care and got the same answer and logged a new complaint: [protected]. On 24th APR 2015 I have again called customer care and they said issue is escalated and I will get a call in 4-12 hrs. But no call received. I have again called customer care today on 27th APR 2015 and got the same response that I will get a call in 4-12 hrs and issue is escalated on high priority but still no response from youbroadband. This is really bad customer experience that even paid full amount i didn't heard back from broadband as and still don't know either my money will be refunded or not. For reference: Please see attached screeshot of amount paid for new connection.

+2 photos

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Complaint marked as Resolved

Thanks for addressing my concern.Its resolved instantly. Thanks, Tushar Parikh.

YOU Broadband India customer support has been notified about the posted complaint.

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Comments

Patel Lalu

from surat, Gujarat

Dear Sir /Madam

We have purchase you broadband internet connation form surat branch office And our user id : psshah4 and a/c no : 942778 and this connation is praful suvalal shah and address is ghod dod road surat we have not internet connect in our area so that we have cannel this connation on sep-2013 and we have received refund chqe but some issue so that this refund amount is on credit in your account after three month we know that refund amount is not credit in our bank account then we have compliant to you broadband many time but every time you broadband company says to us your refund amount received with in 45 day yet we can’t received our refund amount so please we have request to you ple note our compliant and as soon get early steps urgently
Previous Refund Amount Details Are Below
Refund Amount 5190/-
Bank Name Citi Bank
Cheque No : 091593
Branch : Baroda
Best regard

Praful Shah
[protected]

Nishant Ghadigaonkar

Dear sir/madam,
I decided to renew my You Broadband connection in this period of lockdown, it was on 14th July 2020 to be exact and then the wifi worked for one day and stopped working again. With multiple calls to their customer service, my issue was not resolved and they just kept ignoring my request. Finally, I asked for my account deactivation and applied for a refund by sending them an e-mail, they have not responded to me yet and when I called their customer service regarding this I was brushed off and told that I cannot be refunded. I had paid for a 6-month plan, worth Rs. 8, 277 and used it for a day, that's it! I'll attach the screenshot of the tax invoice and the mail I sent to them. Please help me with this issue.

Regards,
Nishant Ghadigaonkar