You Broadband — You Broadband - refund not received

Address:Ahmedabad, Gujarat

I had made payment to you broadband executive named Mr. rakeshbhai M.No: [protected] Form No./Acct. No[protected]. I was assured that The connection is readily available at my residence address i.e. 09, Sree harikrupa society ambalal comlex opp.someswer park, thaltej, Ahmedabad-380061 but after making payment not the person was receiving My call not I had a connection made at my Residence. After a continuous Follow up with Mr.Darshanbhai (Senior of Mr. Kalpesh), I was assured that the connection would be done in 7 working days then he told me that the connection is in approval and would be done in any condition on. Number of complaint which I had registered but no action was taken, never receive a call from customer care executive and the complaint was closed. I requested Ms. Jatin parmar (Nodal Officer) to look into this matter and provide me with a solution for the above mentioned problem ASAP. But I didn't receive any reply in mail or phone from her side, I called the number but the phone was never picked up. I would request you to look into this matter and help me out in getting payment back from the company and take punitive actions against the culprits. I opened request to cancel new connection after 5 days of paying money and as per refund company policy for cancellation of new connection is 15 days but till now i have not received my money back. I send so many emails and make many calls but no response and every time i get reply saying its in process and i will get soon but its being 1 months i have not received my money. Sanjay zalavadiya
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