Yu Mobile Company — Yu company sent me physical damage phone and i went to service center for service then they said me please pay some charge

Address:	Morena, Madhya Pradesh, 476001
Website:	www.yuplaygod.com

I am sagar,
Purchased yu-yuphoria handset on approx 12 october, 2015. After some sim slot 2 is not working i call costumer care than i problem resolve in 15 days. After 4-5 months few problems start occurring like 's' alphabet in keyboard and phone icon of home screen (Full screen) started not working. Then on 04 may, 2016, i went service center than they tell me it is physical damage and you want to service of this set so you pay some charges than i called customer care they said me that, we can't repair your phone as it is physical damaged. Then i collect my phone and went back to my home and saw, when i firstly submitted my phone, it has only 2 problems, but now it having many problems like 3-4 alphabet not working, left screen touch not working, physically damaged. But my phone is phyical damaged during the replacement but i don't mind i thot this is a modal of yu-yuphoria. Please help.