Yu Mobile — Yureka

Address:

Thiruvananthapuram, Kerala

I gave my phone Yu Yureka for service 2 months back. they promised me that they will give my phone within 10 to 15 days. after 20 days, I started calling them and they told me that they have fixed my phone and they will send my phone soon and i will receive it within 2 days. so, i called them after 2 days they gave me the same reason. After a couple of same cause at last i thought i will talk to them harshly and when i did they gave me a tracking number of dotzot couriers. I checked it in the website and it said the number is invalid. So i told them that the number is invalid, they told me the website of dotzot is down and they also told me that DTDC cant come to my home. But there are 4 to 9 offices in TVM. Then my Aunt called them and they told her that the phone cant be fixed and they will send me a second hand Yureka. They said this 3 days back and still got no response from them. I didn't use my phone for 2-3 months. So What can i do? Please help me I will surly appreciate