[Resolved]  YU Mobiles — Yu Yunicorn

Address:	Ernakulam, Kerala, 682004
Website:	yuplaygod.com

I gave my yu yunicorn for repairs after the screen had shattered because of a fall to M/S Exclusive care, kochi . the service centre assured me of the repairs within 2 weeks and a repair cost of 3500/-. The staff at the service center is very ignorant and get to work only after constant reminders. the service center could manage to get my phone repaired only after 5 weeks, the reason for which they stated was the delay in spare parts approval process by the company. however due to some issues the phone couldn't fully be repaired and the issue of battery bulging raised ( the service center had already done repairs on display and motherboard panel and charged me for a total of 5500/- bill). at delivery the phone was working absolutely normal and the only issue left were to rectify was the battery and front camera. i agreed on to keep the phone at service center till the final repairs were over. only after a month of relentless reminders did the service center did they agree on giving the phone back( unprepared till now). to my agony the this time the very replaced screen was damaged having scratches, screen blanking on bottom corners and hazy display. moreover the software are no longer working and the phone has been formatted following loss of my important personal data including photos and documents . i was terrified by the excuses given by the service center regarding the issues with their company product services and their attitude with every single customer who walks in their office.every time a gave a call to the office the staff would come up with numerous problems which never existed with the phone like network fluctuations and motherboard short circuit. i had taken up the case with the company officials to either refund the money or replace the mobile ( given the amount of time and the kind of repair services they provide ) but they too don't seem to pay much heed. kindly look into this matter and help me out, because it's been really annoying with the state of service since last 2 months with yu mobiles.