[Resolved] Yu Televentures — Faulty product | |||||
Hello I had purchased "YU Yunique " product through " Snapdeal". After 2 month the mobile is get switch off automatically even charging 60% are remaining. I had handed over mobile to service centre and they are send that faulty model to company. The mobile is fully in under warranty .as per the rule company is providing phone but not received after 15day, without mobile I did not able to do my work. I had called Yu they are received my mobile at 27/1/2016 and after that they are said that replacement phone is will be send to me vai courier but after completing 15days I had not receive any product from yu. they are westing my time even I had requested them to deliver my phone to me but they always tell that replacement period is 40days.Now a day who is waiting for 40days? even I had did not imagine 1 day without phone. Please take big action on YU mobile and Snapdeal . information are attached to the images please see them. Thank You. Jobsheet no.:- w[protected] job sheet date 25/1/2015 Name :- Kaveri Bhalero (mother of girish bhalero) Ragistered mobile no. [protected] [protected]@gmail.com Was this information helpful? | |||||
Complaint marked as Resolved
YU Televentures customer support has been notified about the posted complaint. Verified Support Feb 11, 2016 YU Televentures Customer Care's response Hi, Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly. Team, YU | |||||
 4 Comments | |||||
Comments
I had received call but I am confused that I had provided orogional invoice with mobile and again they are want the invoice again I had sended through the mail but I did not received any final Decision from company. From handover mobile to company there is completed 18 days now. I want my money back with my value of westing days. I will definitely take legal action on both company "YU " and "snapdeal".
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
893
Pending
118
Resolved
196
View all YU Televentures contact information
Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Team