[Resolved] Yu Televentures — I'm complaining about yureka headset and also the service center. | |||||
After 5 months of purchasing yureka, the phone started to behave obnoxiously. The date of purchase is 30/04/2015. So hoping for good i reset the phone. But after a few months the phone once again started to hang. Then i called customer support of yureka but they would ask me to reset the phone. Still the problem wasn't eliminated. The problem with the phone is that the back camera wouldn’t auto-focus and distant photos were blurry, also there was problem with the display. Whenever the notification bar is opened the display shows last app's some content with transparency. Due such problems i went to the service center which is 15 kms away (Nearest one) from my home. After submitting my phone next day i got the call about phone repaired but when i went there and checked my phone the problem still wasn't resolved so they said that phone would be sent to company and it would get repaired. So today i got the call about phone repaired. So when i went there and checked the phone the problem still wasn't resolved and they said tomorrow it would get repaired. Now i had to travel total of 60 kms just to get my phone repaired within warranty and still tomorrow i have to travel about 30 km to collect my phone and still in doubt if it would get repaired or not. It gets frustrating to travel such a distance and moreover from the parts of the city which has most traffic all over the day. Was this information helpful? | |||||
May 28, 2016 Complaint marked as Resolved As stated in my above complaint the service center didn't bothered to inform me anything the next day and instead I had to call them. To my surprise the problem still wasn't solved and instead they were sending the phone to company (that's what they said!). Now it has been 1 month. The job sheet number is W010631-0516-23379232 and my phone number is 9099920801.
P.S: The problem isn't resolved yet. YU Televentures customer support has been notified about the posted complaint. | |||||
3 Comments | |||||
Comments
As stated in my above complaint the service center didn't bothered to inform me anything the next day and instead I had to call them. To my surprise the problem still wasn't solved and instead they were sending the phone to company (that's what they said!). Now it has been 1 month. The job sheet number is W[protected] and my phone number is [protected].
P.S: The problem isn't resolved yet.
P.S: The problem isn't resolved yet.
Hi,
Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.
Team,
YU
Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.
Team,
YU
We apologise for the inconvenience caused. Pls share your ticket number along with your mobile number and our team will get in touch with you asap.
Team,
YU