Yu Yureka — Yureka mobile phone dead and really slow customer service

Hi Subodh, I am also facing same problem in my Yu mobile, After using 10-12 days, suddenly display of my mobile became blurred and icons are not visible properly. I have complained at their customer care on Mar 31st and they told to send the screen shot of the phone and other details which I sent immediately. But after that I have sent 5-6 emails and 10-12 times I have spoken at their customer care and every time they tell their system is having technical problem and my compaint is not registered you provide details again. Till date I have not received any confirmation that my mobile phone will be replaced.

They have worst customer support.

did u get any ticket num... i havnt got any till date

Yes, I have received many ticket nos but next time when you call their customer support they will not find the same ticket nos. On 13th I was given the ticket no YU80251 but when I called today they told me that this number is registered in other persons name. 3-4 ticket nos Yu61208, yu72393, yu75230 etc I have got through email also.

Atleast u got connected after registering first compliant...

Hi yureka team,

With respect to my compliant and the ticket number issued on YU87814 dated 18/4/2015 . please do let me know the update.
plz take necessary steps to replace ma yureka at the earliest.


Thanks and regards

subodh bs

great i got another ticket number when i asked for whats the status of previous ticket


Dear Sender,
Greetings of the day!
Thank You for writing to YU. We acknowledge the receipt of your email and will respond back to you within 24-48 working hours. We appreciate your patience.
Further you can also reach us on[protected]
Assuring you the best of our services at all available times.
Regards,
Team – YU

Amazon.in 1:47 PM (33 minutes ago)
Your Account Amazon.in Message From Customer Service Hello Subodh, This email...

Subodh B S <[protected]@gmail.com>
1:56 PM (23 minutes ago)

to cs-reply+A2DCA.
Hi amazon,

This yureka customer service number you have mentioned is not picking up the call. please make sure there will be after sales support for all your seller companies


Thanks and regards

subodh

Amazon
Your Account Amazon.in
Message From Customer Service
Hello Subodh,

This email is regarding the telephonic conversation we had,

I am extremely sorry for the inconvenience caused you for contacting the YU Yureka Customer Service

The updated contact number for Yureka Customer Care

Phone:[protected]

I hope this helps. We look forward to seeing you again soon.

Hope you Have a Great Day!

Warmest regards,
Raj K

Hi priya / Yureka team,

I would like you to go through my complaint (ticket number yu87814) again.I have mentioned that my issue is phone is not powering on.Then how am i supposed to get into recovery mode.Anyways i have tried the steps you have mentioned in your mail.But nothing happened.

The only thing that works now is when connecting to the charger you have provided a red light appears on top of the display of yureka you have given


Please assist or replace asap in every possible way to the same shipping address which i have mentioned during the purchase fromamazon.in

Do find the communication from your side at the end of this mail.

Thanks and regards,

Subodh

[protected]


Priya Swami

4:46 PM (7 hours ago)


to me

Dear Subodh,

Thanks for emailing YU Support.

In response this email we would like to inform you that kindly follow the processor which is below mention for resolving the issue:

Long press the power key with volume up key and down key(Simultaneosly) >>recovery mode>>wipe out data>>yes> reboot system now.

NOTE: Before doing this act kindly take the back up of your device data.

Please refer to forums.yuplaygod.com for any support related queries.

Best regards,
Priya Swami
YU Support

Hello Hi Yureka team, I purchased YU Yureka (Moondust Grey) - By
Registration Only from amazon.in on 5 march 2015 and it was delivered
on 12 march 2015. Serial Number: IMEI - [protected] .i have updated device to lollipop after updated only few
restart and
After Few minutes around (~20-35 min) my yureka phone is not powering-on
and it is only showing a red led indicator on the top, Issue observed
dated 6 may 2015 : I was using the phone normally till date, .i contacted call center several times but there is no response.Please find the invoice of the purchase.

I do request you to replace or repair my Yureka as per to the same shipping address at the earliest.

Thanks

Hi Yureka team, I purchased YU Yureka (Moondust Grey) - By Registration Only from amazon.in on it was delivered on 05 march 2015. Serial Number: IMEI - [protected] Issue observed dated 22 july 2015 : I was using the phone normally . only few restart issues were there. From 22 july 2015, I connected my Yureka with the respective yureka charger provided with power on Condition. After Few minutes around (~45 to 60 min) my yureka phone is not powering-on and it is only showing a red led indicator on the top

Thanks Priya shalini [protected]/[protected]

Sir my yuphoria power on complainti will give micromax service center in 13/02/2016 they siad replaceing in 30 days but this day the mobile will not replace since 56 days they are telling like 7days to replace in every time they giving worst service