Zee Tv — Samsung Note 4 - Motherboard & service center quality issues

Address:

Gurgaon, Haryana

Dear Zee Media Team I sincerely seek your support in below case due to the problem faced by me on a consumer product which is treated as premium market product in Mobile industry i.e. Samsung Note 4 product performance. I have purchased Samsung Note 4 from Jumbo Electronics, Gurgaon on 14.12.2015. Model No. N910 G Galaxy Note 4 Invoice No. 21455 Mobile No. [protected], [protected] That the said phone is not working today due to motherboard issue and i am not able to contact anyone. That my mother is undergoing knee replacement surgery in Max Hospital Gurgaon yesterday and due to non performance of this product i was not able to contact anyone in my family, office, friends and doctors. This gets even worse with the fact that these smart phones are store house of all information to end user these days and fit fact that the phone has manufacturing fault/ design deficiency. Considering same i met with customer service center of Samsung which did not listened to the issue initially until intervened by the head office of samsung. That till end of yesterday i have been told to get my phone serviced by replacement of motherboard which is a part of samsung policy which i do not accept considering the fact that this was a manufacturing defect/ design deficiency. Seek your help to get the matter discuss with Samsung officials and get me replacement of my hard earned money on buying this dream phone through a 3rd party loan.I also wonder how can service center team can confirm the performance of such a high end phone which a manufacturing unit them self cannot confirm being critical in nature. Even the phone has been dismantled to last child part to confirm the fault in motherboard which is a heart of any electronic device. Seek your intervention & help in the matter to get me replacement of my hard earned money. Regards Amit Jain Mobile: [protected], [protected]