[Resolved]  Zoom Car — One day late payment asking huge amount

Address:Pune, Maharashtra, 411014
Website:zoomcar.com

Hello,

I took ZoomCar Service from pune viman Nagar. I went to Hubli. I hired service for 3 days. We got stacked in Hubli for some reason. I called ZoomCar Customer care and i told them that i need one more day service. Shocking ! they said they don't have felicity to extend service i have to pay 1000 per hour fine !!.

I droped car on fourth day. and they said I have to Pay 31, 000 INR AS fine. I am working in small company i don't even have this much salary. I told them i can't pay this huge amount for one day. bcz i already told them i have to extend service it's not my problem that ZOom car don't have extend service felicity.

I only have 3000 rupees that day. i told them i can pay only this. even one day charge is 1400.

But, people their behaving like goons. They told me you can't go out of this compound without paying money.

they forcefully asked to sign on my cheuqe for leaving there. i don't have any other option to leave there five people around me treating like criminal.

now am receiving Legal notice from some advacate to pay large amount. I don't have even that much savings .. i am still ready to pay minimum late charge. but 31thousand for onday service is too much.

help me to resolve this issue. am not good in english. still tried maximum to explain.

Thanks
Was this information helpful?
No (0)
Yes (0)
May 18, 2017
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2016
Zoomcar Customer Care's response
Hi,

Firstly! Please accept our apologies for the inconvenience caused.

We are really sorry to hear about your unfortunate experience. This is definitely not the experience we want our customers to have when zooming with us.

We always strive to create a positive customer experience and we do not needlessly penalize our customers. Kindly share us your register contact number or your register mail ID for us to look into the issue.

Regards,
Zoomcar
Dec 09, 2016
Updated by southpost
Thank you for your reply.

ad.[protected]@gmail.com - This is my registered email id with zoom car.
Dec 13, 2016
Updated by southpost
Any Update on this ?
Complaint comments 

Comments

Thank you for your reply.

ad.[protected]@gmail.com - This is my registered email id with zoom car.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5657
    Pending
    12
    Resolved
    2592
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information