[Resolved] Zoom Car — One day late payment asking huge amount | |||||
Hello, I took ZoomCar Service from pune viman Nagar. I went to Hubli. I hired service for 3 days. We got stacked in Hubli for some reason. I called ZoomCar Customer care and i told them that i need one more day service. Shocking ! they said they don't have felicity to extend service i have to pay 1000 per hour fine !!. I droped car on fourth day. and they said I have to Pay 31, 000 INR AS fine. I am working in small company i don't even have this much salary. I told them i can't pay this huge amount for one day. bcz i already told them i have to extend service it's not my problem that ZOom car don't have extend service felicity. I only have 3000 rupees that day. i told them i can pay only this. even one day charge is 1400. But, people their behaving like goons. They told me you can't go out of this compound without paying money. they forcefully asked to sign on my cheuqe for leaving there. i don't have any other option to leave there five people around me treating like criminal. now am receiving Legal notice from some advacate to pay large amount. I don't have even that much savings .. i am still ready to pay minimum late charge. but 31thousand for onday service is too much. help me to resolve this issue. am not good in english. still tried maximum to explain. Thanks Was this information helpful? | |||||
May 18, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 08, 2016 Zoomcar Customer Care's response Hi, Firstly! Please accept our apologies for the inconvenience caused. We are really sorry to hear about your unfortunate experience. This is definitely not the experience we want our customers to have when zooming with us. We always strive to create a positive customer experience and we do not needlessly penalize our customers. Kindly share us your register contact number or your register mail ID for us to look into the issue. Regards, Zoomcar | |||||
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