Zotezo — I want the product not the money. Help me | |||||
I am sachin. I purchased dr. Gene accusure blood glucose monitor system from zotezo. My order id no is[protected] dated 02.11.2016. I ordered this product from zotezo because of the good price offer. I have already received this blood gl. Monitor. The screen of this meter is damaged and i have called the customer care team for the replacement. After delivery, now many days have already gone. Still i am waiting for the replacement. They are just assuring me and not making any replacement. Please help me. Was this information helpful? | |||||
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Zotezo.com customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Dear Zotezo Team,
I am sorry for being so impatient. I know it is my fault that I didn't inform you immediately after receiving the delivery of the induction cooker. I would take care of this matter in future.
I appreciate your quick response and being so transparent with me. Once I receive the new induction cooker, I would inform you.
Sachin
I am sorry for being so impatient. I know it is my fault that I didn't inform you immediately after receiving the delivery of the induction cooker. I would take care of this matter in future.
I appreciate your quick response and being so transparent with me. Once I receive the new induction cooker, I would inform you.
Sachin
Dear Mr. Sachin
Please note that we have sent Gene accusure blood glucose monitor and not the induction cooker. We think you have mentioned it by mistake. You have not purchased the induction cooker from us.
Please note that we have sent Gene accusure blood glucose monitor and not the induction cooker. We think you have mentioned it by mistake. You have not purchased the induction cooker from us.
Dear Zotezo Team,
By mistake I mentioned Gluco Meter. Actually I purchased it from SD and mentioned it here. Sorry for that.
Thank you for being so helpful to me. I would like to confirm that I have received the my shipment and the new Gene accusure blood glucose monitor is working perfectly. Thank you the replacement. Looking forward to buy more from you in future.
Regards
Sachin
By mistake I mentioned Gluco Meter. Actually I purchased it from SD and mentioned it here. Sorry for that.
Thank you for being so helpful to me. I would like to confirm that I have received the my shipment and the new Gene accusure blood glucose monitor is working perfectly. Thank you the replacement. Looking forward to buy more from you in future.
Regards
Sachin
Dear zotezo team,
I had placed an order from your website dated 11.03 .17. My order no. is[protected]. Its been showing the same status even after more than a week. I tried calling you on your given contact number but it immediately cuts. Also, i mailed you several times but there is no such response. I hope to get my product or else i want my money back.
I had placed an order from your website dated 11.03 .17. My order no. is[protected]. Its been showing the same status even after more than a week. I tried calling you on your given contact number but it immediately cuts. Also, i mailed you several times but there is no such response. I hope to get my product or else i want my money back.
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Thank for raising the issue. We would like to bring to your notice that you informed the issue to us after 8 days of receiving the product from Zotezo. The product was delivered to you on 07.11.16 at 17:35 hrs and you lodge a damage complaint at Zotezo Customer Care on 15.11.2016 at 14:10 hrs. If it was damaged one, you must had to inform us immediately after receiving the blood glucose meter.
Since we value our customer and we can see that you are making a third time purchase with us, we had decided to give you the replacement, even after receiving the complaint after 8 days of delivery.
As per our records we have already informed you about the replacement on 17.11.2016 at 15:17 hrs. This has been informed to you that have to wait for another 10-12 days. We have already shipped the product from our warehouse 2 days back. The product has been sent for delivery and our logistic partner would take another 2-3 days of time for the delivery.
You are requested to contact Zotezo Customer Care[protected] for any further information
Thanking you
Zotezo Customer Care Team