Zotezo.com — Product not received within 10 days

Address:Kolkata, West Bengal
Website:www.zotezo.com

When I made the order in their site, it was showing error in transaction. But a successful transaction mail came to my inbox and the money was deducted from bank account. The call center of zotezo.com informed me on 8th Nov about the success of the order and confirmed that I will receive the items by 48 hours. Till now I haven't received it. The order IDs are Order id: 59219, 59220, 59221. If I don't receive the items by tomorrow 6 PM, I will have to raise it to the consumer forum. It seems you company doesn't have capability of dispatching items within 9 days though it is in the same city.
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Please note that instead of Sandalwood Cream with MRP INR 999/- I have been given Aloe Vera cream whose market price is INR 499/- though the package shows sandalwood dry face pack. Please note that I have not ordered face pack.
Moreover I have not received the below mentioned items. I have mentioned it in the delivery boys receipt.

My experience compelled me to believe that Zotezo.com is a fraud fly by night company.
Please inform whether I would get the below mentioned orders at all.

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    Zotezo.com Phone
    +91 81 0000 7777
    Zotezo.com Address
    #53, Chowringhee Road, 1st Floor, Kolkata, West Bengal, India - 700071
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