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Zovi Customer Care

Robemall Apparels Pvt Limited

No 147/10, 9th Cross, JP Nagar Phase 1
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Phone:+91 92 4377 7000
B-18, Sector 32 Institutional Area
Gurgaon
Haryana 122001
 
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Zovi Complaints & Reviews

Zovi - ZOVI Negative Advertising to make people fool

User
 samrat1982 on Apr 18, 2014
Hi, I see an offer that Tells Buy 2 get One free+100 INR free(FB100 Coupon code )from ZOVI on http://freekaamaal.com/category/apparel-and-shoes/ web site Then after I placed online order in that sub total is showing after coupon code applied 374 INR I click Confirmation it automatically changed to 474 INR Then I approached them via mail then They replied this is not an offer you have to pay 474 INR Giving this kind of ads people get attract and placed the order once order is confirmed people come to know false commitments by ZOVI I want justice Regards, Samrat Sampaidservy@gmail.com Here...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Zovi - Usual size of t-shirt not deliverad

User
 stefen on Apr 17, 2014
I had ordered 3 t-shirt from Zovi.com with order ID ZSX5SG for a
price of 797 Rs.The size which was delivered was very large than usual medium(m) size of t-shirts and so I should want replace it to usual small size t-shirts.so plz you should recieve these product and replace back to me.
pickup no.11014858593 and order no.ZSX5SG .so zovi should do his job very well....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Zovi - not delivered until now

User
 hanuunnam on Apr 1, 2014
Dear Sir, I have purchased 4 t-shirts from zovi ( buy 2 get 1 offer) until now i am not getting the same.pls the deliver the same r pls refund the same to my account. order nos - 1).Z68VYQ01 2).Z68VYQ02 pls do the needful Regards,...
Complaint comments Read comments Complaint category Online Shopping

Zovi.com - Refunding amount and wrong delivery reg.

User
 sasidhar15 on Mar 24, 2014
Hi, This is really a bad experience in my life, online purchasing through ZOVI.com. I purchased a shoe through online on march 2nd 2014. i received a wrong shoe on march 8 2014 i raised a complaint to pick up the wrong shoe and asked them to refund back my money but the response from zovi is really too late and even i cant able to connect to customer care numbers whenever i call. And on march 15 2014 they picked up the shoe but still today(march24 2014) i didnt received my money. This is really a bad service from zovi. I hope zovi should respond immediately. pick up -no. 11012120510 order...
Complaint comments Read comments Complaint category Online Shopping

Zovi - Order Tracking

User
 Jeet22 on Mar 21, 2014
My order number is ZWV8SA, when I am trying to track my order, I am not able to log in with my email address registered with Zovi which is ramanpuri@live.ca . Also there is no other option to find the Order . I have already paid using my Credit card for the order . Please revert, how long it will take to get my order ?...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Zovi.com - Wrong Order and then No Response

User
 SavanNagda on Mar 13, 2014
I had ordered a Pair of Shoes, Flip-Flops and a wallet on 26th Feb, 2014.Few days later I received the wallet.Few Days later I got a Call from them saying that Flip-Flops are out of order. So I angrily Cancelled the Pending order. I got the confirmation Mail on cancelling of orders. Then few days later the Shoes and the Flip-Flops arrived on 10 th March, 2014, Since my Family didn't knew about the cancellation of order they collected the Package. And Paid for it since it was on COD. But when I opened the Package the Flip-Flops are different in size(ordered 10 received 7) as well in design. The Day...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Zovi - Wrong shoe delivery Reg.

User
 sasidhar15 on Mar 11, 2014
Hi, I ordered for Mens Blue and White Matrix sport shoes in zovi.com with order number :ZCCWGX . But the shoe i received on 8th March 2014 is Women shoe with size 6. I am totally disappointed with the delivery. And as it is a cash on Delivery i paid the amount. I called zovi customer service and raised a complaint to help@zovi.com, to pick up the shoe i received, and refund my money back, but still now they didn't responded. Kindly Please look into the issue an i am attaching the shoe pic for your reference Thanks & Regards, Sasidhar...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Zovi - Haven't received my Order yet

User
 praveenrl687 on Mar 8, 2014
Zovi Team,
I have ordered a shirt (Order - ZETSNP) on my friend's address. He got an SMS after Order but I didn't receive any mail from you yet. It's been more than a week now and Order not shipped yet. Could you please let me know the status of the Order - ZETSNP.

Regards,
Praveen...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Zovi.com - Pathetic Service of Product delivery

User
 vikasnirmal493 on Mar 4, 2014
I received a call in afternoon on 4th March 2014to receive from Zovi Courier Boy for myorder # ZBFN5A, which was ordered on 24 Feb 2014, He was very casual with hitalks to deliver the courier and asked me to receive the same in evening till 5o clock on 4th March 2014. and again I received a call at 7:35 pm (4th March2014) from number # 8802221819 and he was asking my home address to reach wherehe had to taken approx 30 minutes more. I am very surprised how careless andvery un-sufficient this Zovi band is who delvers the products at night, when I asked him todeliver the same on next day this is...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Zovi.com - Worst customer service worst product delivery service

User
 vikasnirmal493 on Mar 3, 2014
I had ordered (Order # ZBFN5A) two T-shirts on24th Feb 2014 and paid through my credit card, I had to gift that on 3rd ofMarch, When on 3rd march I did not get any information and delivery Status thatI called up on 3rd March 2014 at 1:36 pm to cancel the order as I lost theintent and purchased something else to gift then my Zovi person told me that It would take another twodays to get delivered due to some technical issue, Where on same day one on myfriend ordered the same T-shirt (COD) he got the product delivered at his placewith the said time frame and Zovi person was giving meexcuse that there...
Complaint comments Read comments Complaint category Products & Services

Zovi - cancellation of order

User
 vivekjoshi123 on Feb 27, 2014
I purchased a shoe from zovi and on the same day another shoe from the same site, Later I decided to cancel the first one but accidentally cancelled the wrong one, so later on that is 2 days after I got the wrong shoes, therefore I have to submit another cancellation request for this order. But neither Zovi responded nor their official site shows that my order has been cancelled, also I made another purchase to combat the wrong one but the procduct is not delieverd within the time. It is the limit of arrogance, i am looking forward to make a complaint to cyber crime cell or human resource ministry....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Zovi - Zovi - product not delivered/Order #: EXHP4

User
 laskarsabir on Feb 26, 2014
I purchased shoes online from ZOVI.com on 12 Feb 2014 through online payment. The product supposed to deliver on 17 Feb 2014.But it is still not delivered yet. I complaint this issue many Times but its three times they have created a Ticket & asked to wait for 2 to 3 more days each times. Now its 15 days gone but Still its missing. I Details of the order is given below-- Order #: EXHP4 Order Date: Wednesday, Feb 12, 2014 @ 01:38 PM Payment Method: Net Banking Expected Delivery Date: Monday, Feb 17, 2014...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Zovi - product not delivered

User
 viswanathan deepak on Feb 8, 2014
i had ordered (order no. 70016549573) a pair of sports shoes on 28.01.2014 and was supposed to get the product in 4-6 days. 10 days down the line, i'm clueless as to whether i'd be getting it at all. Zovi doesn't even have the courtesy to inform me either over my mobile or e-mail reg. the status of the delivery. wish i had stuck to flipkart or snapdeal....
Complaint comments Read comments Complaint category Other

Zovi - Shirt damage - G5Q7V

User
 luthfullah on Jan 31, 2014
Dear Zovi, i bought shirt in zovi (G5Q7V) and kinldly find the attachment of photos. kindly replacement the product on below mention address. Name : Luthfullah.k Address : No : 18/21 R.O.B 1st street, Halls garden, royapettah, Chennai - 600 014...
Complaint comments Read comments Complaint category Employees

Zovi - Zovi- Worst shopping site

User
 pragaashchinna on Jan 25, 2014
Hi, I Ordered Zovi shoes worth Rs.500 on 7th jan 2014. I purchased it online and made online payment. From the word go, the response isnt good. The product shipping time specified is 8 days, but i got it only on 20th jan. The worse is that it courier had a book rather than the shoe i paid for. I emailed them with the details on 21st jan with pictures of the book and the courier parcel. And i didnt get any reply from them so far. I called them, they said the complaint is in process, but there isn't any reply about the status of complaint nor any mail regarding it. I ordered directly...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Zovi.com - No Delivery of my Order yet

User
 Lipon Patel on Nov 23, 2013
Sir, I have ordered Olive and army green lace-up shoes but still after 14 days not delivered yet . order date was 11/11/2013 Order id : MKN8D Desired Delivery Date:November 18, 2013 Expected Delivery Date:Monday, Nov 18, 2013 Shipment Number: 4658832371, Aramax courier and till now i have not get my order, and i am calling to customer care no. they said me to wait . My adress : Allahabad, Uttar Pradesh - 211004 mob. no. - 8126618111 kindly help me ....
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Zovi.com - wrong product n no return

User
 Any Ways on Nov 9, 2013
Pathetic service from Zovi. They ship wrong product and don't respond to my mails. . They don't accept returns!! Quality of some products is pathetic, road-side stuff is better!!! I've been following up (calling, sending emails) for the past 20 days but in vain...so many time i call zovi but no positive response.....
Complaint comments Read comments Complaint category Online Shopping

Zovi.com - Wrong size of shirt delivered

User
 anubhav1991 on Oct 14, 2013
I had ordered a black shirt from Zovi.com with order ID VTJ3T for a price of 350 Rs. on which they had charged me 75 Rs. shipping charge. The size which was delivered was very small and so I had applied for a refund. Zovi is not refunding the shipping charge even though the mistake is on their part. This way Zovi can always deliver a wrong product to a customer and once the customer asks for a refund, they can eat up the shipping charge. The size chart mentioned on the site doesnt explain anything and a normal customer would order by the usual sizes that are commonly available in the market.( e.g...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Zovi - Poor Quality Differs from the Show product in their Website

User
 prince72 on Oct 2, 2013
I have ordered 3 shirts Order No. 29VBG, dated on 18th September, 2013 from www.zovi.com (Robemall Apparels Private Limited, Sy No. 30, Soukya Road, Kacharkanahalli, Village Hosakote Taluk Bangalore 560067). For the order I have paid rupees 1118.00 via net banking. Before placing the order of 3 shirts, I have talked with ZOVI customer care executive named as “Anjum” via. Chat applet (available in ZOVI website) regarding the payment and cancelation policy for more than 2 times and whatever he told i.e. written in their website, named I have mentioned above. He told order will be delivered within...
Complaint comments Read comments Complaint category Online Shopping

Zovi - Rude and Arrogant Delivery staff!!

User
 Lisa Dutta on Aug 12, 2013
I dont have any issues with any of the zovi products although the range is very poor. However my latest experience with Zovi was horrible as the delivery guy was not at all cordial in his manners. First of all he wasted my time in asking directions to my address many times and on top of it, he was rude, arrogant and sarcastic in the way he was talking when he could not locate the simple address.

I request you to atleast train your delivery staff in how to communicate to customers and then to make them aware of how to reach the delivery area before they come to deliver itself. Because...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

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