Zovi.com — order not dellivered

Address:

Chamba, Himachal Pradesh

ihave ordered two ladies product on 15oct 2014.one is the light weight slip on shoes, and other is the sandals, but i cant get the order so far.when i call to the zovi service center they told me that your order is delivered to your post office on 25oct 2014, but when i asked in the post office they told me that there is no any parsal has come on 25oct.now what should i have to do to get my order sir..and now zovi.com customer care person did not attending my call sir...