Zuari Furniture — Cots and mattresses ordered on Zuari...poor service

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Chennai, Tamil Nadu

I am a retired senior citizen. I had queen size steel cot with mattresses and wanted to exchange that for King size with mattresse for getting more space. When we visited your show room at velachery we could not see any king size model .Your Executive suggested we buy 2 cots of optima model, which is supposed to be most popular. Since our cot had hydraulic lift with complete storage he suggested we buy side draws.We agreed and ordered vide invoice 01003 on 3-4-15.Delivery was assured in 6 days.I paid Rs 47000. When the cots were delivered we were in for rude shocks.Pillows were not supplied. There was almost 5" gap between the cots after assembly. How can we sleep in such cots? We reported our predicament to your shop. They then suggested we go for king size optima with half hydraulic storage...frankly we had no choice but to agree. Now the cots have come...however the Godrej mattress is yet to be received. We have been given Kurlon mattress as stop gap...we had bad experience with kurlon ..so we need only Godrej. Moreover since the cot ultimately supplied is a single cot with half hydraulic against two cots with 2 draws there should be some price reduction also. Can you please solve my problem immediately. It is 24 days since we ordered and we are still to get a solution. I have highest regards for Zuari group. Please do not let me down. R Santhanam [protected], chennai