Comments
Videocon AC COMPLAINT
Reliance digital is not at all a responsible retailer
i bought canon camera from reliance digital noida shipra mall on 'feb 2 2009' 3 month before and the uniross bettery charger is given with that with 1 year warrenty. On second day only it stop functioning and i get to reliance store for the problem. they had taken that and giv me the receipt compalin slip and a time to collect. now its 3 month after and i had visited more then 10 times to there store and always same reply towait . Yesterday on may 01 2009 i went there and the resq person told me that we are not giving and services on free gift items . What all this?
I asked him that i am coming continiously for 3 month and now you are saying this all [censored] . Please help me in this if somebody can help i am totaly frustrated .
Mohit sharma[protected] .
I asked him that i am coming continiously for 3 month and now you are saying this all [censored] . Please help me in this if somebody can help i am totaly frustrated .
Mohit sharma[protected] .
I purchased a USHA Cooler on 20-May-09.
During deal vendor told me that with dilevery I will be provided the waranty card for the same. But till today I did not get the same. Though I am keep trying to Customer Helpdesk and Customer Service, but not getting any response for the same.
It is getting very frustrating reponse from Customer Helpdesk.
Order No - [protected]
Tin No - [protected]
Please help me in this if somebody can help i am totaly frustrated .
Brij Kishore Gupta
[protected].
During deal vendor told me that with dilevery I will be provided the waranty card for the same. But till today I did not get the same. Though I am keep trying to Customer Helpdesk and Customer Service, but not getting any response for the same.
It is getting very frustrating reponse from Customer Helpdesk.
Order No - [protected]
Tin No - [protected]
Please help me in this if somebody can help i am totaly frustrated .
Brij Kishore Gupta
[protected].
I purchased an USHA LEXUS cooler on 24th May 2009.
The cooler was delivered at my flat on 25th May 2009, 9:00 to 9:15 PM.
When i opened the box, there was a scratch on the front side of the water tank of cooler.
On 26th June i registered a complaint for the same.
Now the game of follow-ups with these bloody people started, finally after more than 15 days regular follow-ups, technician from this group came to my flat.
He noticed the scratch and told me that i've delayed.
After his this statement, i explained him the whole story. Then he told me that Sir, you have to fight, otherwise these bloody people will not take any action. (Exactly this was his statement by words)
Now the things happned, just lilke what the techinician has already told to me.
They told me that they have to take a photo of the scratch for proof.
Again their technician and photographer visited to my flat after regular follow-ups.
Now finally what these [censored] people says that, the scratch is made by you only and we are not respponisible for the same. If you can prove, just do it.
Can any one help me out please.
Arvind Bhardwaj
[protected]
The cooler was delivered at my flat on 25th May 2009, 9:00 to 9:15 PM.
When i opened the box, there was a scratch on the front side of the water tank of cooler.
On 26th June i registered a complaint for the same.
Now the game of follow-ups with these bloody people started, finally after more than 15 days regular follow-ups, technician from this group came to my flat.
He noticed the scratch and told me that i've delayed.
After his this statement, i explained him the whole story. Then he told me that Sir, you have to fight, otherwise these bloody people will not take any action. (Exactly this was his statement by words)
Now the things happned, just lilke what the techinician has already told to me.
They told me that they have to take a photo of the scratch for proof.
Again their technician and photographer visited to my flat after regular follow-ups.
Now finally what these [censored] people says that, the scratch is made by you only and we are not respponisible for the same. If you can prove, just do it.
Can any one help me out please.
Arvind Bhardwaj
[protected]
I had also visited Reliance Digital. The experience is really bad. I had purchased 5 Datamini pcs from the shop on 2nd october and made all the payments upfront.The delivery was scheduled in next 1-2 days which got delayed & eventually landed after 4 days. All the pcs delivered were faulty. 2 pcs are used one . Till today one pcs has not yet been delivered to me. I had repeatedly gone & requested but they do not respond.
Yesterday eveining i went to shop & i asked who is your incharge or boss i want to speake to him . No one was ready to answer then one of the sales / ResQ person "They arrogantly replied Mukesh Ambani". I said i want to speake to the person call him or connect him. They were speach less like dumbs. Finally they did not allowed me to speake to any concerned person.
Then I asked them i want to register complaint . The so called store manager proudly replied they do not have process of regitering the consumers complaints. If any one wants he can write in a 100 pgs book kept there. I registered the complaint & asked them for acknoledgment. The store manager, the sales persons started saying they do not have authority to give any acknowledgement & it is also not in there process.Me & my father were requesting them to give me axerox of the complaint & a sign atleast which was also not taken care . After a long verbal exchanges, verbally the so called store manager ( Deepak/Sandeep/ ...) said that he has spoken to seniors and arranged the amount for refund which will be delivered to my credit card next day Till 4.30 pm on 26/10/2009 i have not yet received the amount. Now i have a feeling they all are cheats.
During this 2-2.5 hrs in the shop i saw atleast 5-6 more customers facing similar type of problems.
They also felt cheated & disgusted.
I will not beg for help because i know they do not have process to help the consumers & register their complaints.
Rajesh
[protected]
Yesterday eveining i went to shop & i asked who is your incharge or boss i want to speake to him . No one was ready to answer then one of the sales / ResQ person "They arrogantly replied Mukesh Ambani". I said i want to speake to the person call him or connect him. They were speach less like dumbs. Finally they did not allowed me to speake to any concerned person.
Then I asked them i want to register complaint . The so called store manager proudly replied they do not have process of regitering the consumers complaints. If any one wants he can write in a 100 pgs book kept there. I registered the complaint & asked them for acknoledgment. The store manager, the sales persons started saying they do not have authority to give any acknowledgement & it is also not in there process.Me & my father were requesting them to give me axerox of the complaint & a sign atleast which was also not taken care . After a long verbal exchanges, verbally the so called store manager ( Deepak/Sandeep/ ...) said that he has spoken to seniors and arranged the amount for refund which will be delivered to my credit card next day Till 4.30 pm on 26/10/2009 i have not yet received the amount. Now i have a feeling they all are cheats.
During this 2-2.5 hrs in the shop i saw atleast 5-6 more customers facing similar type of problems.
They also felt cheated & disgusted.
I will not beg for help because i know they do not have process to help the consumers & register their complaints.
Rajesh
[protected]
I purchased a 1.5 ton samsung split a.c. at Reliance digital store, mount road chennai, model no AS 182NGB on19.04.2010 for Rs.25150.00 including stablizer and fixing clamps. But my friend purcahased that model ac at this same store only Rs.24600.00 with free of fixing clamp worth Rs.750.00 on24.04.2010. So they are selling different rates.The excess amount Rs.750.00 has been included in my purcahase.
N.GOPALAKRISHNAN
R.6/1, VALLUR CAMP,
CHENNAI.120. TAMIL NADU.
[protected]
N.GOPALAKRISHNAN
R.6/1, VALLUR CAMP,
CHENNAI.120. TAMIL NADU.
[protected]
LEAKAGE IN CROMPTON GEYSER
I had purchased Crompton Water Heater(ISI Marked) from Crompton dealer Reliance store in Ambi mall, gurgaon in September 2010 for domestic use. Now, I have faced problems in this geyser and have been complaining to their service center about the same. The major problem faced is leakage from the metal tank. I had registered a complaint with their service center on 25/7/2011 with reference no. [protected] but to my surprise till date none of their service personnel have bothered to even visit my place. I get a similar response from the service center that due to unavailability of replacement tanks they cannot visit us. I am really shocked that a company of your stature cannot arrange a replacement tank or even attend my complaint after 1 months of complaining. Their dealer & service center seems to be incompetent to handle the situation. I have thus thought of bringing all this to your notice.
I hope that my complaint shall now be addressed seriously.
Gurjeet Singh
Advocate
Address: B-6 SF, Suncity, Sec-54, Gurgaon-122002
Mobile: [protected]
I had purchased Crompton Water Heater(ISI Marked) from Crompton dealer Reliance store in Ambi mall, gurgaon in September 2010 for domestic use. Now, I have faced problems in this geyser and have been complaining to their service center about the same. The major problem faced is leakage from the metal tank. I had registered a complaint with their service center on 25/7/2011 with reference no. [protected] but to my surprise till date none of their service personnel have bothered to even visit my place. I get a similar response from the service center that due to unavailability of replacement tanks they cannot visit us. I am really shocked that a company of your stature cannot arrange a replacement tank or even attend my complaint after 1 months of complaining. Their dealer & service center seems to be incompetent to handle the situation. I have thus thought of bringing all this to your notice.
I hope that my complaint shall now be addressed seriously.
Gurjeet Singh
Advocate
Address: B-6 SF, Suncity, Sec-54, Gurgaon-122002
Mobile: [protected]
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3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
View all Reliance Digital contact information
The Manager
Customer Care,
Reliance Digital Retail Ltd.
Sub: Service Request
Sir,
We have purchased 2 Split Air Conditioners ( Godrej & Hitachi make)from your showroom at Shipra Mall, Indra Puram, Ghaziabad on 28th March 2008 vide your Order No. [protected] and Delivery Chellan No. 80057774. The next day, the Installation staff came and installed the air-conditioner without satisfying our requirements. After that within two weeks the drain pipe attached to the A/C was dropped down. We had given the complaints to your customer service section vide the complaint no. 80027 (Godrej) and 80133 (Hitachi) dated on 21.04.2008 and reminded them on 02.05.2008. But in spite of the assurance by all the personnels at Reliance Noida, the fact of the matter remains not rectified. We are not expecting such neglectful service from such an esteemed service providers like yours. So You are request to do the needful to rectify our problem.
Yours Sincerely,
I.C Sharma
Arch Consultancy Services Pvt. Ltd.
A-198, Ist Floor,
Sector- 63
Noida
Mob. [protected]
Pho.[protected]