It was an unfotunate day (18 May 08) when i had visited RELIANCE DIGITAL - GURGAON store, looking for a mobile phone for my wife. The sales attendant some 'sardarji' guided us to buy a Samsung Mobile Model SGH-J600 and assured us if anything goes wrong in 7 Days of purchase phone will be replaced. My bad experience with SAMSUNG started unfortunately on 7th day when my phone refused to start, i went to the showroom, where i found that 'sardarji' was a promotor from SAMSUNG and whatever promises were made by him were FALSE, i had a talk with Customer Relatioship Manager and found that is incompetent enought to handle such issue, she was roaming here and there cluelessly. The best part was my conversation with STORE MANAGER i am sorry he can be easily designated as 'Store Damager' becuase he lacked basic courtesy and did not have any control what his staff/promoter are promosing in the store, he also refused to listen to us and went back to his room without providing any solution. Then i went to Samsung Serivce Centre in Sec-31, GGN. They said it is not possible to give us a DOA now becuase it is now 8th day of my purchase and refused to understand the fact that on Sunday they are closed...The so called Store incharge 'Sushil Sharma' assured that he will try to get my mobile exchanged, its now 8th day and i'm still waiting for his call and my mobile phone. IS MUKESH AMBANI LISTINING AND MY SUGGESTION TO SAMSUNG IS TO PLEASE TEACH YOUR SERVICE STAFF SOME COURTESY AND DO NOT 'SELL DEFECTIVE PRODUCTS'...RAJEEV SHARMA [protected] Was this information helpful? | 
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