Himachal Road Transport Corporation [HRTC] — Lost Luggage on HRTC Volvo Himsuta Bus (HP 68, 5948)

Address:# HRTC Bus
Website:www.hrtchp.com

On February 6th, I boarded the HRTC Volvo Himsuta Bus from Dharamshala to Dehradun (HP 68, 5948). Regrettably, upon arrival in Dehradun on February 7th, I discovered that my luggage bag was missing from the bus luggage compartment. Acting promptly, I reported the incident to the ISBT Dehradun police station on February 7th, 2024, and followed up with a call to HRTC customer care a week later. Despite these efforts, no resolution has been provided. On March 6th, I sent an email to HRTC customer care but received no reply.

I observed that I was charged for insurance upon purchasing the ticket. Initially, I refrained from applying for insurance in the hope that my belongings would be found within a reasonable timeframe. However, after a month of waiting and continuous communication with the concerned authorities, it has become apparent that my lost luggage will not be recovered. Therefore, I decided to initiate the insurance claim process to recover the value of the lost items.

However, as I began considering the insurance claim process, I realized there was no indication of which company's insurance was provided or the specific coverage criteria, whether it pertained to life insurance, loss of items, or both. This lack of clarity has left me uncertain about how to proceed with claiming insurance for the loss of my luggage.
Therefore, I kindly request the concerned authority to promptly address this matter by either locating my belongings or providing necessary guidance and assistance in initiating the insurance claim process.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Himachal Road Transport Corporation [HRTC] customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Himachal Road Transport Corporation [HRTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    6%
    Complaints
    1019
    Pending
    0
    Resolved
    57
    Himachal Road Transport Corporation [HRTC] Phone
    +91 17 7262 4582
    +91 17 7265 8032
    +91 17 7280 4016
    Himachal Road Transport Corporation [HRTC] Address
    HRTC Head Office,Shimla-3, Shimla, Himachal Pradesh, India
    View all Himachal Road Transport Corporation [HRTC] contact information