Address: | 396, Kalpana Nagar, Raisen Road, Bhopal, Madhya Pradesh, 462021 |
Name Ramesh Dube
Mob. No. [protected]
Cust.ID[protected]
I had requested for Temporary suspension of D2h services for 15 days from
04/02/2019 to 19/02/2019 as I was going out of station.
On our return Services were available from 20/02/2019.
Suddenly on 26/02/2019 services were stopped with the display on my TV that 'Due to insufficient balance in the account services are disconnected Error Code E16-4' whereas sufficient balance was available in the account (this is a misleading message this need to be corrected)
Immediately Rs.330 was transferred even then services were not resumed and same message was appearing on my TV.
Contacted Videocon d2h customer care and logged a complaint
No.[protected] at 11:55 AM on 27/02/2019. Resolution to be don by 3:50PM same day.
Problem not resolved by 5:00 PM on 27/02/2019
Again contacted Videocon d2h customer care and one new complaint No.[protected] was logged at 5:09PM. Resolution to be done by 9:08AM of 28/02/2019.
Problem not resolved by 1:00 PM on 28/02/2019.
Again contacted Videocon d2h customer care again one new complaint No.[protected] was logged at 1:08 PM. Resolution to be done by 3:08PM of 28/02/2019.
Problem not resolved by 3:30 PM on 28/02/2019.
Again contacted customer care again and explained the case to Supervisor Mr. Ajay Prajapati. He was neither able to give proper reply nor the reason of the delay and further more not able to given the time by which the problem will be resolved.
Tried to contact nodal officer Manish Girja Ph.[protected] several times nobody lifted the phone.
Tried many a times to talk customer care but no satisfactory answer. Now I am tired I want to escalate the problem thru TRAI for early resolution of the problem.
Now today(07/03/2019) received a message on my registered mobile that Complaint No.[protected] and[protected] are resolved whereas the d2h services not available.
Take action to solve the problem so that telecast is available to me at the earliest.
Ramesh Dube
[protected]@gmail.com
[protected]
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