MakeMyTrip India Complaints & Reviews

Hi team,

I had booked a return flight for two passengers on 3rd December for 15th Jan of Bangalore to Kolkata and return on 29th January 2024.

On the 11th of Dec I had called MMT to change date of my fellow passenger Aritri Dhar from 15th Jan to 18th Dec 2023. While making the change MMT allegedly cancelled the return flight of the passenger and till date they are saying they are not able to validate who cancelled...

I had bought a ticket to fly from Mumbai to Hyderabad from makemytrip and I even purchased extra luggage from their app. While purchasing extra luggage it showed that I need to pay Rs. 2250 to carry an additional baggage of 23kg in the flight apart from the regular baggage allowance. I paid that amount and on my ticket also it shows that I can carry the additional bag of 23kg. I took the baggage and at the airport I came to know that the...

I had booked a flight ticket PNR-RMWGRR dated 27/12/2023 from Hyderabad to Patna but cancelled it later. I was to get a refund of ₹2, 257 but I have not received it in my bank account yet....

I am writing to you regarding my recent booking with INDIGO airline for my mom VIMALA AlEXANDER under the reference PNR number JQW2HC.
now the airline has refunded the 1663 tax amount to the agency.
but makemytrip was not refunded the amount. saying you got a credit card discount for this booking which is higher than the refund amount so u will not be getting any amount as a refund...

I came to Ujjain with my family to see Mahakal, there I first booked Shree Narayan Home Stay from your site for the night. In which when we reached here we were given another room and then we were asked to change the room. And the bed sheet given to me was dirty, I called them and told them that my bed sheet was dirty and they said that they will get it changed. But one night our poor passed away from sleeping in the dirty bed sheet. The...

I received the refund in my wallet. I initiated the refund to transfer it to my bank. but the amount is not reflecting in my account. The bank says the reference number is wrong. I m trying endlessly to connect with customer support but no specific answer is received...

I am writing to express my extreme dissatisfaction with the recent inconvenience caused for the cancellation of my flight tickets under booking ID Booking ID: NF2QEPBJZ5T7S1JM8559, booked on 30th Dec, 2023 . Despite multiple attempts, I have been unable to find this booking reflected in your system, leading to significant frustration and concern. I understand that unforeseen circumstances may arise, but the lack of visibility into my reservation...

Sir

due alliance air flight rescheduling on 29.12.2023 at 11.15 to 2.55, we were forced to cancel that ticket as we had a connecting flight. The customer care of alliance air has assured that full refund will be given but will not received pls arrange for the same. flight no 9I-695, flight pnr N5LKRR from udaipur to Ahemdabad, passenger Deepak Nandkishore Jadiya and Nirupama Deepak Jadiya,...

मैं आपको ये सुनिश्चित करना चाहता हु के मैंने दिनाक 30 दिसम्बर 2023 को Delhi to Vancover(BC) Date 19 Feb 2023 and Toronto to Delhi 29 June 2023 की date की बुकिंग की थी. (Annexure-1)
जिसकी Booking ID IN1B[protected] है और जिसके लिए मैंने 130723 रूपये भी...

I have booked a round trip flight from mumbai to patna for 15.5.2023 with additional zero cancellation fee . The return flight from patna to mumbai g8 352 was cancelled 2-3 days prior to the journey due to their operational issue hence i had cancelled my entire trip, the refund request was raised immediately but till date no refund has been received by me.The status in the app shows refund refunest in proecss.I made multiple calls to the...

Hi There,

I booked a Delux room in Peace Residency, Pondicherry for a family with two adults and two kids.
They charged money for four people but they gave us single budget room, even It's not a hotel, it's a hostel.
MakeMyTrip charged me 17000 INR for two days even It's not cost of 4000 INR for two days....

I booked a train ticket from makemytrip which was RAC so I tried to raised tdr from the app but it dint work, then i tried cancelling that also dint work, it showed error message that please try after sometime, unable to connect to irctc site. I tried from 1pm to 3pm and 3:10 was my train, I also raised complaint that I am unable to do anything in app at around 1:30 and seeked help. I even called but auto caller dint allow to speak and gave...

Booking id -NH[protected]

the recent hotel booking I made through MakeMyTrip for my family trip to Udaipur. Unfortunately, our experience during the check-in was far from satisfactory, and I feel compelled to bring this matter to your attention.

Upon arriving at the booked hotel, we were disheartened to find that the basic amenities promised were severely lacking. The washroom lacked essential items like...

I booked 2 seats from Delhi to Agra on 20th Dec 2023 for 23rd Dec 2023 to make my trip with the vendor by Falcon tour and travels. On the day of travelling, the bus was already more than one hour late and when the bus arrived at my onboarding point the bus driver and coordinator did not allow me in the bus because they allotted my two seats to another person for more money. When I raised the issue with customer support and with the vendor...

Please note bookings for 2 rooms had to be cancelled. I spoke to MMT Exec and the Hotel staff.
In the below mail only one room has been cancelled.
Refund request was raised for 2 rooms.

Booking ID – NH[protected] (Refund not processed)
Booking ID - NH[protected] (Refund processed)

We stayed only for one night in both rooms.
Check out was on 3rd for both rooms.
br...

I am extremely dissatisfied with the service provided by MYTRIP India and Scoot Airlines. While staying in Don Mueng, Thailand, I encountered several problems, one of which involved me getting lost. Secondly, the travel company from Jakarta refused to reimburse my money. Thirdly, the hotel I had booked, Nara Cafe and Hotel at Oi Saranakhom 7, Bangkok, Bangkok, 10210, cheated me. Lastly, on the 20th day of my stay in Don Mueng, I was directed...

I want to express my deep dissatisfaction with MakeMyTrip, I initiated the cancellation more than 15 days ago, and despite the airline promptly refunding the amount to MakeMyTrip on the same day, I have yet to receive my refund.
The lack of communication and failure to process the refund in a timely manner is highly distressing. I urge you to address this issue urgently and expedite the refund process, as the delay in returning my...

Hi Team,

On 30 Nov 2023 I have booked the train ticket from Pune - Jammu by JHELUM EXPRESS by opting the Guaranteed Trip for three passengers. On 01 Dec 2023 for one of the passengers (Sweta) I have to cancel the ticket partially due to her health condition.

As per guaranteed trip norms they have to refund the 3X amount to customer if they are not able to provide the confirmed ticket at the time of Chart Prepared.br...

PNR - U6JYUV. The Gofirst flight has been canceled on 7th May 2023. Despite repeated calls to makemytrip customer care and GoFirst airlines, refund is not credited to passengers. This is a complete violation of consumer rights as my money has been withheld by the travel company for past various months hence putting me under mental trauma and financial burden....

MakeMyTrip has not refunded towards the cancelled trips to and fro.
Please refer the attached that clearly states the cancellation timeline.
I cancelled the flights today and MakeMyTrip did not refund a single penny.

Their policies and compliance is very disappointing and misleading...