Pothys — Disappointing Online Service & delivery

Have ordered a Saree on 29th Jan 2023 and to be delivered at Mumbai. Haven't got any delivery update and after a week's time. Referred the matter with their Customer service and they informed that they would take up the matter with the courier partner Trackon Couriers. I took the consignment number and checked with Trackon Courier and it seems the parcel has reached them on 1st Feb 2023 itself and that too 2-3 kms from my residence. However they have not delivered the article till 6th Feb 2023. When I asked their call centre about this issue, they are just saying the same thing that the issue got raised with the courier partner and they are not interested in listening to us and there is no monitoring of the courier delivery at their end. After raising the issue in their portal, they are updating that they do not have delivery boy to deliver the parcel. However they are not at all picking the call and either disconnect our call or do not answer. After multiple follow up, somebody picks up and gave another number to get in touch with them. Subsequent follow up with other person, it seems they have directed the parcel to another Hub to deliver the parcel and they also do not have time to deliver the article. Subsequently I have personally visited by spending an auto fare of around Rs.160/- to collect the parcel from their Hub on 7th Feb 2023. Totally mis-managed courier partner and pathetic service by Pothys. This would be my first and last order through online with them.