Pureit / Hindustan Unilever — Pure it - water Purifier

Address:

Mumbai

I am owning Pure It - Marvella, an RO UV water purifier
1, Whilst i appreciate the performance of the purifier is good, but it seems to be expensive to maintain it.

2, Every time there is a malfunctioning, the servicemen claims that a part is not functioning and each part is expensive

3, The most sickening irony is though each part costs around Rs 3000/ but warranty is only 3 months which further gives hesitancy to replace the part.

4, Between 2.6.2020 to till date i have spent Rs10550/ for maintainence which includes consumables like filters and repairs . Is it prudent to spend so much for a water purifier? The authorised person who serviced me was Dynamic agency - Chennai

5, Let me re-iterate, i am not for once saying product or water is bad, but certainly its expensive pinch for a family to maintain a purifier of this nature.

I am confused, should i concede such expenses for such a basic need for a good "Pure Drinking Water".

I repeat this does not purport to be a complaint, instead a customer feed back.

May i request any other manufacturer who could give us a reasonable cost plus maintainence a good water purifier

Thank you

Narendra Babu
Chennai