Snapdeal.com — Product shown in images was 2 but received 1 so requested for return

I hope everything is good at your end. This is regarding sub order number [protected] led 12 bike lights as shown in the picture when I ordered showing 2 pieces but when I received the order it was only one so I made request by calling customer on the same day after delivered on 27 jan 2021, but called customer care and they said to send detailed picture of the product so I marked mail with attached picture and they made a return request and said my product will be picked up by courier patner DEHIVERY, it was under review for more then 48 hours so after 48 hrs no response as they breached the time line too again I called up on31 jan and again they made pick up request and said again 48 hrs and again they breached no one came to pick up my return order as on the app it was showing pick up has been scheduled with courier patner DELHIVERY_DSQC but at 4:00 pm status showing pick up failed again on next day 1 feb 2021 pick up scheduled at 9:43 am but again showing status pick up failed so next day again pick up scheduled on 2nd feb again failed I called up customer care they have several answer as per their SOP just to make fool to the customers again given 48 hours time and arrange pick up on 3rd feb 2021and again showing on my app out for pick up at 09:44 am and showing pick up failed at 03:28pm.So I just want to ask from snap deal why this thing is happening again an again and what kind of tie up you have with DELHIVERY.
I am grateful to the wonderful people at Snapdeal for this. I have always felt that our craving for material things is where the world is going wrong. But then if only more peoples listened to me. I would think there would be lesser wars in the world. But yes, I digress.
I know I am being very unreasonable here. After all, the product has been paid for and why should you be bothering now. But let me tell you its not about you, its about me. You see, I am a very lonely man.When I received a message from Snapdeal that someone will come for the pick up of the product, I was excited.
Please let me know if you are planning to send a guy to pick up the product and Otherwise just let me just know what to do with this product as ordered for 2 as shown in picture but no quality control check showing 2 and sending one. This money spent on Snapdeal seems like it has gone to the drain.
And if you guys have a “Donate money to Snapdeal” section on your website please let me know the link. I would like to donate more money to your company.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2021
Snapdeal.com Customer Care's response
Dear Rakesh,

Hope you are doing good.

We wish to inform you that your refund has been initiated from our end and you will receive the amount within 5 working days.

Regards,
Team Snapdeal
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information