Zoomcar Complaints & Reviews

Respected sir/madam,
I have beeen requested to close my account zoomcar not closing the account please take action [protected]@gmail.com...

I have done a booking with zoom car on 30/08/202023 and paid Rs 8322.
After few hours I cancelled the booking and I can see on their app that refund was initiated which was suppose to be credited in 5-7 days but I haven't got the refund yet. The worst thing is their customer support is pathetic and they are is no way to reach out to them over email or call.
I am not sure how to get in touch with them to get the refund....

Respected sir/madam,
I have been booked car at zoomcar self drive rental on the date of 09/09/2023 trip was scheduled at the date of 13/09/2023 before that trip starts they have been cancelled at 11/09/2023 and has been said that you have been identified as suspicious account and dl was blacklisted while asking that they have been said that that I have multi accounts but I am accepting that but I have been booking order is first...

Have uploaded my dl and id multiple times still it is getting rejected.
Kindly help in approving it since i have an active booking on friday....

I want to terminate zoomcar host programme. I want to withdraw my car i.e. Alto 800 WB 74AS6583 from today onwards as my car is not in running condition and it is at Garrage and after that I have decided to sell my car. My customer is ready to purchase my car. So my car can't serve any longer at Zoomcar host programme.
Hence I want to withdraw my car. Kindly do the needful and process my request.
Thank you...

I am a regular user of zoom cars but recently my dl has been blacklisted for no reason, no details about the reason . No response from coustomer care .

Mail id is [protected]@gmail.com...

Booking ID: JPSNICW10
Date of booking: 1st Sep 2023

1. Just an hour before the pick up time, host 1 said the car has gone for service and it is not available.
2. I was rushing for a business meeting. So, I wanted to cancel the booking and find out other way to go. But Zoomcar would give only less than 50% refund
3. So, I decided to book alternate car as zoomcar suggested and booked another car.
4....

Today, i booked a car with zoom car and money is deducted from my bank account. Now, host is denying for the car and zoom car support is not working I tried several times....

I have booked a zoom car & uploaded the do & UIDai details as required still the profile verification is pending & am unable to contact customer care of zoom car

Advise the time needed for profile verification...

Hi it has been more than 22 days and I have not received the refund and there is no response from support.

Booking id JPSNCNW68...

Hi team,

We have booked zoom car on 1 St sep.
Unfortunately booked mobile got stolen.now unable to extend the trip and end the trip ...car got by the zoom car team...now we can't able delivery the car to host or not able connect with zoom car people...

Pls help me this on priority

Zoom car booked contact number: [protected]...

I booked an Ertiga car from Zoomcar in coimbatore for a period of three days from 10 aug 4 pm to 13 aug 11 pm and made a complete payment upfront of 11877 . I was getting messages from Zoomcar about the car till 3 pm on 10 aug, and they were requesting me for extension also . However when I reached the pick up site I could only then contact the Zoomcar owner of the car, and he very carelessly said that his car was not available . I was in...

I booked a car on rent through Zoomcar App. But it was not in working condition and I couldn’t drive it. Host asked me to end the trip without even driving. Car was dropped off at the same location where it was picked up from. Request you to issue full refund of money paid to you, since car was not used and I was asked to end the trip by the host (within 1 hour of trip start time). Booking duration was 10 hours. But trip was ended within...

My trip is starting in 1 hour but documents are still not verified yet. Can you complete the verification ?? Or refund my money back...

Issue -
I took the car from the host at Jaipur airport and drove it to Raja Park, Jaipur. I stopped for a minute and then it stopped starting. I tried to start it for 30 mins but the engine ignited and then the car stopped automatically. It happened more than 50 times, and I was stuck there for an hour.
I called ZoomCar customer support, and they said they would send the ground team for help but none of them came. Later, they...

Its been long months and still my profile is pending to verify, I Uploaded my Driving licence and all required documents, my mail id is [protected]@gmail.com kindly look into it and take action necessary....

Vehicle was collected on 18th August, and after 150 kms from Bangalore.. there was a breakdown due to some clutch plate issue and vehicle was not moving forward.. we have already filled the tank before leaving Bangalore.
We called customer support and after 2 hours they picked the call and reported the issue and taken the vehicle back.
They told they will refund basis unused hours along with petrol charges.

Now...

I have booked the vehicle from Zoom from 12th August to 14th August. i went to pick up the vehicle on 12th August 7 am . after check-in the app and try to start the vehicle its not started. immediately informed to the host regarding the issue. he suggested me to push the vehicle it will start may be battery went down. i told him i am alone how can i push the vehicle that too i am travelling to hill stations if the vehicle gives trouble in...

I have booked a car from zoomcar on 19/08/2023. The booking was done for the date 20/08/2023. I got the booking confirmation but we will be able to take the car only after the verification process of my profile. I gave all the documents for the verification and uploaded it. But it didnt get uploaded on it as they were rejecting the profile verification. But still the booking was still there and I gave Rs 1778/-.I wasnt able to take the car...

JPSNCN5X7 | AS01FL4047
I booked the car for 13th august 6:00 AM to 11PM 13th August, I submitted the car at 7:15PM 13th August. The host who took the car from me at 7PM 13th August checked the car if any damages are there or not. When the host didn’t found any damage, host took the car and went off. Host didn’t give or informed about the end trip otp and also didn’t give me my Aadhar card which the host took from me before the...