Ajio — Ajio betraying its customers and doing scam

This is to bring to your notice on a very serious note that Ajio has just become worst app for the customers and have the worst services ever faced. So many times we have sent you thr mail but always you guys reply late and at the end your message is to just post the complaint on the complaint section on ajio portal. There they always show that the the complaint is being processed but never completed. On the other hand if we call on the customer care number then your executive never pick up the call, there is no body from ajio to listen to the customer's problem. Because of your leniency today I just got struck into a fraud activity which pretend to be the ajio executive. Let me frame each and every thing in detail now.

On 10th July 2021 I placed the order the order of Puma LQDCELL Hydra Lace up Sports shoes worth 3929.The order Id is #FL[protected] but as the wrong product was delivered to us so I returned the same item to you. Some verification details were asked to me and then it was successfully verified and the shoes were successfully picked up from my place. But after few days we received a mail from your side that the product we have returned is a non ajio product. First you guys deliver the wrong prouduct and then just say its a non ajio product and the product will be delivered to you back. It took several days by you to return the product to us I was amazed to see when I just got the product today.

Today when I just received the prouduct first thing the actual shoes for which I paid ₹ 3929 was never delivered to me secondly the shoes which were returned to me today was also not the same to those which I received last time (which was also the wrong product delivered to me). The shoes which I received today is of so pathetic condition. The material of the shoes was of cloth ans it was torn also it seems like someone has wore these shoes several times and then send it to us. I will attach the pic of the ahoes I ordered and the shoes I received today. The sole of the shoes was so dirty and pathetic in condition, it was completely Used .

Because of your leniency and such pathetic service I just tried to find out the another customer care number of yours. So I just found [protected] as the number. The person who was taking was claiming that he is an ajio customer care executive. Due to which I got entangled into a fraud and my bank balance got debited by Rs 5000/- . Just because you were not taking the serious action towards my prouduct which made me to got struck into a fraud. I didn't receive the strucked money with ajio and in addition to that 5000/- were more debited from my account.

This is the last warning I am giving to ajio to refund my money of the product which I had mentioned otherwise I will directly file your complaint against in consumer forum. It's now end of my patience. If the action of the refund of amount ₹3929 is not be taken from ajio side then I will not enetertain any excuse this time. I am attaching the product I ordered and product I received. I don't have the picture of the product which I received for the first time but I have to that of which I received today.

I again strictly urge you to initiate my refund as soon as possible otherwise this time your complaint will be directly filed in the consumer forum.