Bangalore Electricity Supply Company Limited [BESCOM] — fraudulent and misleading

I have applied for a name changes request online against reference number-[protected] and attached all necessary proof and documents as described in the form, and paid the exact amount as required.
As I am not in the town I initiated the process online.
Since I have not received any updates against my request I raised a complicated- docket no- [protected] on 10th Feb 2024. after that almost I used to get multiple calls from BESCOM that the change will be done 5-10 working days. On 6th of April the authorities closed my complaint without resolution.
As the things are not closed and I am outside the town, I raise my concern to the helpline and in response the AAO reverted to come offline and pay the amount, that I have already paid in the cash counter.
This is completely misleading and fraudulent by the authorities, and I would request immediate action on the responsible people. I will put all misle information of BESCOM in twitter and Facebook tagging the government buddies that how the authorities kicking the digital India program, if things are taken granted. Thanks