| Address: | Thane, Maharashtra |
I have purchased Refrigerator of Godrej 23 DH4 from one of the retail showroom at Maxus mall, Bhayandar (W) on[protected]vide bill no 201626. They supposed to delivered me the fridge on next day[protected]. However they started giving excuses that they don't have stock of particular model & arranging from other shops. They started lingering me here & there with so many excuses. Ultimately they delivered the fridge on[protected] at night 10.30pm. While inspecting the product I found one lable on left side of the fridge which should not be there. So when I removed that sticker I found on dent behind that. I refused to take the delivery of such defective product. Next day I called to their Andheri branch for geting the number of head office which they refused to give me the contact details of their head offices saying that they do not have the number of Head office. It is very shameful that branch do not have the number of their head office also. Till date I have not recd the delivery of the fridge. When I asked for refund they told me it will take 21 days to get refund.
It seems that Snehanjali do not have proper distribution chanels & required stocks of the products. They are not keeping the stock of even single piece at godown and delivers the DEMO piece to the customers which comes defective.
My sincere appeal to the class of consumers that please do not buy products from Snehanjali. If this is the scenario of supplying the product then what type of after sales services they will provide? Was this information helpful? | 
