IFFCO Tokio General Insurance — HR20AQ0637 policy not received

Dear Team,

My self Rajesh Kumar and my vehicle registration number HR20AQ0637.
I create a request from website to Iffco Tokio team on date 18.01.2021 for the purchase a new motor insurance policy.
I received a call from Iffco tokio team for the generate a policy and as per your team guidelines i paid the amount of 18679 Rs.via net banking and amount is debit from my account on date 18.01.2021.
Transaction remark is:BIL/ONL/[protected]/IFFCO-TOKIO20210118
but till date i have not recived any policy from iffco tokio
Please look this matter.
For this concern i have write a e-mail to [protected]@iffcotokio.co.in on date 20.01.2021