| Address: | 7th Floor, 26, KG Marg, Kailash Building, CP, New Delhi-110001 |
My daughter & me were suffering from Corona & admitted in Le Crest Hosp on 29/10/2020. I had a valid Iffco Tokio Family Health Protector Policy # 52956608 Dtd 27/05/2020, a floater policy with Room rent waiver. All my bills & claim papers submitted on time, but disallowed ₹ 1, 58, 604. No justification was given by the officers, Customer care, Grievance cell and IRDA also did not revert on any action. Iffco Tokio was referring to a Govt circular by UP & Delhi Govt for limiting the treatment charges. Actually the Govt was directing restrictions on charging patients by Pvt hospitals but not meant for Ins Cos to disallow the actual bills. No officers were ready to review or relook at the claim. My mails & personal discussions with officers, customer care and grievance officer is in vain. Request you to take appropriate actions and direct for refund of the disallowed amount ₹ 1, 58, 604.
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