IFFCO Tokio General Insurance — Settlement of claim

Sir
I have taken your policy through Maruti Insurance company and I am a customer of your insurance company since 2015. Recently my car was met with an accident.
I have submitted all relevant documents for claim settlement. Though I have submitted all documents on 25.4.2021 till date I have not received any information officially. Your insurance company suryer contacted me and informed orally that they're going to settle a certain amount, which is not agreeable to me. They are harassing me in settlement of claim. Till today I have not received any information officially.

Please look into it and resolve the issue other wise I have to approach Ombudsman.

Thanking you Sir
A Ravi Prasad