My eAdvantage profile XSTY3941 (paid for 6 months) was active until July 2nd. They removed my profile suddenly without informing me or my consent. Before that, they had asked me to provide them documents for verifying my identity which I had provided.
When I called the customer support, their answer was "since you created multiple profiles, we have deleted your profile and the paid amount cannot be refunded"
Firstly, I was completely unaware that I should not create multiple profiles.
Here are my questions to Jeevansathi:
1. If I was creating multiple profile, were they waiting that I pay some amount and then they will delete his profile?
2. When someone is not allowed to create multiple profiles, why the system allows them to do so? By simply matching the date, time and place of birth they could have figured out that the new profile is a duplicate.
3. If the system allows, then the agent who calls me and asks me to buy a paid subscription, doesn't he/she check if i have one profile or two?
4. If they don't check and simply ask us to buy a paid profile, how is it the customer's fault?
5. I had bought an unlimited subscription for my paid profile. If someone buys that subscription and is not happy with that service, is it not unfair to force him/her to delete the profile with unlimited subscription to create a new one.
More importantly, I saw cases similar to mine where jeevansathi had refunded the money later. Here is one example:
https://www.consumercomplaints.in/jeevansathi-internet-services-profile-deleted-...⇄
On email and phone they told me refund is not allowed.
In short, I feel cheated by Jeevansathi for the unfair treatment.
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