Verified Support
Feb 14, 2018
Junglee Rummy Customer Care's response Dear Janigul,
Greetings from Junglee Rummy.
We are concerned you feel this way. As a leading Rummy site, we indeed take fairness of gameplay and wellbeing o[censored]sers, o[censored]tmost importance. We have deactivated your Junglee Rummy Account because we feel that you were not following Responsible Gaming Policy which also specifically states that you should never play to chase losses and should stop playing in case you are on a losing spree.
https://www.jungleerummy.com/responsiblegaming.
Your comments reflect that you may be in an emotional turmoil and even when you feel you are losing too much, you are unable to control your urge to play cash rummy games.
Please note that as per our terms of service, which you agreed to during registration; it is every player's sole responsibility to play Rummy for entertainment, to the extent that they comfortably can. This is why we offer the option of playing free games and tournaments to all our players. Our goal is always to provide a safe, secure, fair and entertaining skill gaming platform for our users, and we have indeed been enjoying the support of our beloved customers since our launch. Please remember that rummy is a social game that should be played only for entertainment. Even professionals, who have mastered this game of skill, select to stop playing at certain times.
You have mentioned in your email to us that you have incurred losses and want a bonus. As a responsible gaming service provider, we have taken a step further to ensure that you don't incur any further losses and locked your account permanently so that you cannot fund your account any further. Hope you understand that your wellbeing is utmost important for us and your account was locked for your safety.
Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future:
· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.
· Consider gameplay as a form of re-creation meant for entertainment.
· Keep track of the total time you spend while playing games and limit it.
· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.
· Always play with a positive mindset and avoid playing in a distressed mood.
· Never play to chase losses and stop playing it if you are on a losing spree.
As a responsible company and the fastest growing online rummy site in the country, we have taken all possible steps to ensure that we give a fair platform to all our players to try out their rummy skills which is evident with the fact that we do not let anyone play rummy games if they don't comply to the terms & conditions.
Our Customer Service Champions also tried to contact you many times but you did not respond to our calls. Hence, we have decided to permanently deactivate your Junglee Rummy Account.
Thank you for your time.
Regards,
Team Junglee Rummy
+[protected]Mon-Fri 10:00 - 19:00)
[protected]@jungleerummy.com
We are very concerned about your safety and urge that you do not take any extreme steps for a Rummy game which is just a mode of entertainment.
All your posts on this forum are also responded. Junglee Rummy is committed to making Rummy a fun & entertainment experience, and hence urge all our customers to follow Responsible gaming policy given on the below link, at all times:
https://www.jungleerummy.com/responsiblegaming - This policy specifically request you to:
- Strike a balance in your daily life to check any form of addiction to rummy
- Consider rummy as a form of recreational game meant for entertainment
- Never prioritize rummy over other activities that impact your daily life
- Keep a track of the total time you spend while playing online rummy games
- Set a limit for loss in cash rummy games and stick yourself to it consistently
- Always play with a positive mindset and avoid playing in a distressed mood
- Never play to chase losses and stop playing it if you are on a losing spree
Please understand that you should only play to the extent you comfortably can, and in case it is becoming a priority over your daily routine & relationships you should immediately stop playing.
We have in fact implemented Pre-defined limit for maximum cash deposits to discourage any gaming obsession. All our customers may control and manage their deposits and set their daily/monthly limits themselves.
As a responsible gaming provider, we proactively locked your account as we felt that you were unable to control your urge of playing the game which is also evident on this complaint as you are not hesitant to put your and your family life at risk.
You are welcome to play as long as you know your limits towards the extent to which you can play. Your account was locked because we are concerned for your safety. We do in fact provide a safe, secure and fair skill gaming platform and hence our users continue to utilize our services to play fair entertaining skill rummy games.
Please understand that Rummy is a form of a recreational game meant only for entertainment and it should not at any point impact your daily life.
Again, we request you to be safe and take a complete break from gaming for some time. We hope you understand that we take these matters very seriously and the process to lock your account is ultimately in your best interest.
Thank you for your time!
Team Junglee Rummy
+91-11-66481234 (Mon-Sat 10:00 AM to 7:00 PM)
Email: [email protected]