[Resolved]  Parimatch India — My account now has a status "Verification Required"

I registered on Parimatch 8 months ago. I bet on cricket. I win or lose, but everything goes smoothly. But one day I funded my account through Parimatch mobile app. The account shows the added money, but it can't be used because my account now has a status of "Verification Required".
I contacted customer support and provided the documents as required, but they told me that they need a document from the bank confirming that I am the owner of the account. The problem is that the bank has not been able to give me this document for 2 weeks now, so my money is still in my Parimatch account. After that I have very bad impressions of this casino.