Dear Sir/Madam,
I am writing to register a formal complaint against the poor response and inadequate service provided by Samsung's authorized service center, Shreeji Mobile Care, located in Ahmedabad. The purpose of this complaint is to seek your assistance in addressing the ongoing issues I have faced, as I have exhausted all other means of resolving the matter.
On June 30, 2023, I submitted my mobile device to Shreeji Mobile Care for a minor repair. Since then, I have been subjected to a series of frustrating experiences, including miscommunication, delays, and a complete lack of professionalism, which have caused significant distress and inconvenience.
To provide a chronological account of the events, on July 3, 2023, I contacted the service center to inquire about the progress of my device. Shockingly, I was informed that the insurance approval for the repair had not been approved. This was a distressing revelation, as it had already been several days since I submitted my device for repair. In an attempt to seek clarification, I promptly contacted Samsung's call center, where I was informed that Shreeji Mobile Care had not even submitted the estimate for the repair. This lack of coordination and failure to fulfill basic responsibilities is utterly unacceptable.
Despite my continued efforts to seek updates, the situation has not improved. When I contacted the service center once again on July 4, 2023, I was informed that the insurance approval was still pending, despite their claim of having submitted the estimate on July 3, 2023. To exacerbate matters further, the call center representative informed me that their records indicated that my mobile was received and the claim submitted on July 4, 2023, contradicting the information provided by the service center. The inconsistent information and evident negligence displayed by both parties have only added to my frustration and despair.
It is important to note that I have paid an additional amount of Rs 9000 for Samsung Care+ service, specifically intended to provide efficient and timely assistance in situations such as this. However, instead of receiving the promised support, I find myself facing harassment and prolonged delays for a minor repair. This distressing experience is compounded by the fact that this is the second time I have encountered such issues with Shreeji Mobile Care. In the past, I endured a similar ordeal where my device was held for an astonishing period of 30 days. It is disheartening to witness the recurrence of such inadequate service and a complete disregard for customer satisfaction.
Given the gravity of the situation and the apparent inability of the service center to resolve the matter satisfactorily, I humbly request the intervention of the Consumer Forum. I seek your assistance in thoroughly investigating the conduct of Shreeji Mobile Care and taking appropriate action to rectify their persistent shortcomings. Additionally, I implore you to ensure that necessary steps are taken to compensate me for the mental anguish, inconvenience, and additional expenses I have incurred as a result of this protracted service experience.
Please find attached copies of all relevant documents, including service receipts, warranty details, and previous correspondence with the service center, as evidence supporting my complaint. I kindly request that you initiate an inquiry into this matter at the earliest convenience. Furthermore, I would appreciate being kept informed about the progress of the investigation and the subsequent actions taken.
I trust in the Consumer Forum's commitment to protecting consumer rights and ensuring fair resolution of disputes. Your intervention in this matter is crucial to restore my faith in Samsung's commitment to customer
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