Snehanjali Electronics — sns led tv app problem

Address:

Thane, Maharashtra, 421605

I was about to buy another brand tv but your sales person approached me to buy sns led tv, which is your home product. But after purchased i found that this tv dont have much functions. When i lost my remote i went to store to get remote but noone was willing to help me saying that it is impossible to give you remote without seeing your old remote, though i baught the tv from the same store. I cant run other famous apps on tv. Already downloaded youtube app was working well as we dont have cable connection that app was only our entertainment, but now its not running because it wants update and when i trying to update it shows my tv is not supporting for that update. I dont know what to do i am so fade up...