Snehanjali Electronics — Whirlpool refrigerator Model No. INV CNV 278 3s

Address:

D-303 Tirupati Dham Induralok Phase-1, Opp. Jyoti Park, Bhayander East Thane-401105

Dear Sir,
I Jagdish Poojari have purchased whirlpool refrigerator Model No. INV CNV 278 3s on 07/02/2021 against my old single door refrigerator in exchange offer from your Bhayander East showroom. Salesman inform me that old fridge exchange price will be 1300 and after giving the final price of new Refrigerator will cost to Rs. 21, 750. Hence I have paid same amount in cash to the showroom. While delivering new refrigerator at home on 9/2/2021 the deliveryman has asked of Rs.500 more for my old refrigerator exchange rate. While at the time of booking new Refrigerator I have informed to the salesman old refrigerator condition and model. The sales man has agreed at the time and given me only receipt for the same, does not issued original invoice for the new refrigerator, also told me at the time of delivery the original invoice for the same will issued.
Today the deliveryman asked me Rs.500 more for my old refrigerator stating that my old refrigerator is mentioned in invoice as double door refrigerator. And he charged me 500/- (receipt also not issued) more for the same and they not issued any receipt of the same.
I further mention here that, the new refrigerator delivered by you is defective, when I complaint about the same, I was informed that the Company person will come and repair the same. I requested to the salesman to replace the same as I don’t want to repair it as I have purchased the new refrigerator. The sales man refused to replace it, as the refrigerator is new it has to be replaced with request.
I say that you are indulging in unfair trade practice and there is deficiency in service rendered by you. You are thus requested to replace the new refrigerator with a brand new piece and also give me further set off of Rs.500/- failing which I will be constrained to take legal remedies against your company.